Director, Enterprise Billing; Hybrid

Overview

WHO WE ARE
When it comes to health, we’re always looking for ways to push for better. Green Shield was founded in 1957 as a not-for-profit with a mission to support better health for all Canadians. We are the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place. We’re noble challengers, purposefully building a better way, and we need the best people to help us create a more holistic approach that takes care of the mind and body.

Our mission is to create better health for all Canadians, and we know that starts with our employees.

THE ROLE IN A NUTSHELL

The Director, Enterprise Billing, leads and transforms Green Shield’s billing function, consolidating processes into a unified operation and supporting the billing needs of each of Green Shield’s lines of business (LOBs). This role sets governance standards, ensures accurate and timely invoice generation, monitors key metrics (error rates, revenue leakage), and resolves issues proactively. The Director manages the end-to-end billing process up to invoice issuance and general ledger entry, excluding accounts receivable and collections.

Collaboration with other teams is vital for improving accuracy, automation, controls, audit compliance, and scalability.

• Enterprise Billing Governance: Establish a unified framework for all billing functions, chair a cross-functional team, and align operations and billing transformation initiatives with company goals and client experience.
• Billing Operations Management: Oversee daily billing activities, implement standardized procedures, resolve issues quickly, and promote quality and customer service.
• System Consolidation & Migration: Lead system upgrades and data migrations in collaboration with IT to ensure smooth transitions and support all billing scenarios.
• Automation & Control Enhancement: Increase automation, reduce errors, implement controls, and establish centralized logging to enhance compliance and efficiency.
• KPI Tracking & Performance Reporting: Track and report on core billing metrics, use data for improvements, and set and monitor service level targets.
• Regulatory Compliance & Audit Readiness: Ensure compliance with regulations and corporate policies, maintain robust documentation, and support auditors as needed.
• Cross-Functional Collaboration: Coordinate with teams across Underwriting, Product, Client Administration, IT, Finance, Sales, and Compliance to maintain process integrity.
• Continuous Improvement & Scalability: Foster ongoing enhancements through analytics, stakeholder feedback, and automation, ensuring billing processes remain efficient as the business grows.

WHO WE'RE LOOKING FOR

• 8+ years in billing or financial operations, ideally in insurance or health benefits.
• Familiarity with enterprise billing systems is essential; knowledge of Green Shield’s platforms is a plus.
• Strong understanding of billing, controls, and analytics.
• Proficient in reporting and regulatory compliance related to billing.
• Experience in leading process improvements, function transformations, and large-scale system implementations.
• Excellent leadership, change management, communication, and problem-solving skills.
• Ability to manage multiple initiatives and ensure data accuracy under tight deadlines.
• Bachelor’s in Business, Finance, Accounting, or related field.
• Master’s/MBA preferred.
• CPA/CMA or equivalent preferred.
• Lean Six Sigma or PMP certification beneficial.

NICE TO HAVE

• Bilingual (FR/EN)

THE CULTURE

We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo, and we’re driven by people who have challenged theirs. We believe your workplace should empower you to be the best version of yourself.

That’s why we provide a place where you can be inspired, challenged, and rewarded. Where your growth means our growth. Where your voice is heard and valued. Where your work has purpose, and purpose matters. We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter, and…