Quality and Continuous Improvement Manager

About the Lacroix Medical Group

A leader in private medicine in Quebec, the Lacroix Medical Group comprises three rapidly growing divisions.

• Medical clinics;
• Operating rooms;
• Biomedical laboratory.

The organization has experienced strong and sustained growth since its founding in 2009 and currently employs nearly 350 people. As part of its strategic plan, the Group aims to accelerate its national and international development.

OUR MISSION

To be the benchmark in private healthcare.

OUR VALUES

Passion | Respect | Integrity | Commitment | Innovation.

Job Summary

In a context of transformation and raising standards in surgical care, we are seeking an experienced, committed, and structured Quality and Continuous Improvement Manager to lead quality management and continuous improvement in private surgery at Groupe Lacroix. Reporting to the Operating Room Director, the successful candidate will play a key role in ensuring operational excellence, clinical rigor, and inspiring leadership within the teams.

Job Mandate

The Quality and Continuous Improvement Manager ensures compliance, safety, and continuous improvement in the operating rooms of Groupe Médical Lacroix. They manage the documentation system, oversee the handling of complaints and incidents, ensure compliance with standards, including Accreditation Canada, and support the optimization of clinical and operational processes. Through his leadership and influence, he collaborates closely with medical management, head nurses, and operating room teams to harmonize practices, enhance performance, and support excellence in care within private surgery.

Main Responsibilities

• Manage and develop the organizational document system, ensure document compliance, and oversee its consistent distribution and application in operating rooms;
• Ensure compliance with legal, regulatory, and professional requirements, including Accreditation Canada, and maintain active regulatory monitoring;
• Act as the operational lead for Accreditation Canada, including team preparation and PSR management;
• Oversee the management of complaints and incidents, analyze trends, and monitor corrective actions to identify and implement opportunities for improvement;
• Map, standardize, and optimize operational and clinical processes at the scale of the blocks;
• Assess risks, recommend mitigation measures, and monitor their implementation;
• Develop and implement the annual internal audit plan; produce required reports and monitor corrective actions;
• Establish, analyze, and monitor key performance indicators (KPIs);
  Establish performance targets;
  Promote, structure, and support a culture of continuous improvement;
  Identify, prioritize, and monitor continuous improvement projects, including Lean initiatives and process reviews;
  Train teams on policies, standards, processes, quality tools, and safe practices;
  Support teams in understanding, integrating, and applying quality practices;
  Ensure organizational consistency and contribute to operational excellence throughout the Lacroix network;
  Develop and update practices based on evidence and best practices;
  Implement and oversee clinical monitoring programs (e.g., antimicrobial and opioid management);
  Ensure quality of care by adhering to professional standards and requirements;
  Promote and maintain an ethical framework Rigorous;
• Optimize customer satisfaction and experience by identifying and implementing improvements.

Desired Profile

• Own a car for occasional travel between Laval and Quebec City;
• Excellent analytical, project management, and problem-solving skills;
• Rigorous, autonomous, and organized;
• Positive leadership and ability to motivate others;
• Knowledge of Accreditation Canada;
• Experience in internal audits;
• Excellent communication and presentation skills;
• Ability to manage change and influence without hierarchical authority;
• Diplomacy and a collaborative approach with teams clinics.

Requirements

• University degree in quality management, health, or related fields;
• More than 5 years of experience in quality management;
• Experience in continuous improvement (Lean/Six Sigma – an asset);
• Fluency in French;
• Proficiency with data analysis (advanced Excel, Power BI – if applicable).

Our Benefits

• Salary between $90,000 and $130,000;
• $500/year Lacroix gift card with quick access to physicians;
• $1,100 health account per an;
• Continuing education budget;
• Pension plan (FTQ) with employer contribution;
• Annual training account ($$) linked to your position;
• Opportunities for development and advancement within the organization;
• Vacation weeks;
• Free parking;
• Modern, bright, and up-to-date workspace;
• Festive and informative company events;
• Unlimited coffee and a dedicated staff room!

Why choose Lacroix Private Medicine?

• Growing organization;
• Culture focused on quality and innovation;
  
• More than 350 professionals have chosen Lacroix Private Medicine for their careers;
• Modern, state-of-the-art clinics;
• A solid, growing company with a secure future;
• A solid company with over 16 years of experience;
• The largest network of private…