Field Service Technician - Technicien de service sur site

Join us at Entrust

At Entrust, we’re shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely.

Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting‑edge, scalable technologies. But our secret weapon? Our people. It’s the curiosity, dedication, and innovation that drive our success and help us anticipate the future.

We’re looking for a Field Service Technician – Quebec

Provide preventive and emergency maintenance on Entrust equipment installed at customer sites.

Ensure devices remain operational, addressing both scheduled upkeep and urgent repairs.

• We offer flexibility
• We offer a diverse work environment
• Futureproof your career with a job in information security

Key Responsibilities

• Perform electronic and electromechanical troubleshooting, diagnosis, and repairs on systems including mechanical embossers, thermal image application units, laminators, magstripe/chip data writers, laser engraving, and ultraviolet curing systems.
• Conduct routine tasks: cleaning rollers, sensors, cavities; calibrating sensors and data readers/writers; adjusting hardware/software settings; evaluating and replacing worn parts (motors, belts, bearings, sensors).
• Use test equipment (voltmeters, laptops) and hand tools (screwdrivers, pliers, wrenches).
• Maintain trunk inventory and submit accurate service reports using dispatch systems.
• Respond to service calls promptly and dependably.

• Engage professionally with customer operations staff, reflecting Entrust values.
• Aim to resolve most issues independently, adapting to client environments and norms.

• Participate in Entrust‑led training and quality initiatives.
• Gain competence in relevant software and systems.
• Assist junior staff and share improvement suggestions.

• High school diploma or GED.
• Minimum 2 years’ experience as an electromechanical technician.
• Strong troubleshooting skills and PC proficiency.
• Valid driver’s license—willingness to travel to customer sites daily.
• Flexibility for varying shifts, travel, and on‑call availability.
• Ability to lift up to 70 lbs and be physically active (bending, walking).
• Bilingual:
  English/French.
• Availability for overtime when required.

• Associate degree in electronics or a related field (or equivalent training).
• Electromechanical/field service experience, ideally including Entrust central issuance equipment.
• Skilled with electronic test equipment and digital electronics.

• Leader in the security industry
• Friendly, supportive & knowledgeable teams
• Opportunities for on‑the‑job training
• You’ll help secure identities!

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• Assurer la maintenance préventive et d'urgence des équipements Entrust installés chez les clients.
• Veiller à ce que les appareils restent opérationnels, en traitant à la fois les entretiens planifiés et les réparations urgentes.

• Effectuer le dépannage électronique et électromécanique, le diagnostic et les réparations sur des systèmes tels que les embosseuses mécaniques, les unités d’application d’image thermique, les plastifieuses, les encodeurs de données magnétiques/puces, gravure laser et les systèmes de durcissement ultraviolet.
• Effectuer des tâches courantes : nettoyage des rouleaux, capteurs, cavités; calibrage des capteurs et des lecteurs/encodeurs de données; réglage des paramètres matériels/logiciels; évaluation et rem placement des pièces usées (moteurs, courroies, roulements, capteurs).
• Utiliser des équipements de test (voltmètres, ordinateurs portables) et des outils manuels (tournevis, pinces, clés).
• Maintenir l’inventaire du coffre et soumettre des rapports de service précis via les systèmes de répartition.
• Répondre rapidement et de manière fiable aux appels de service.

• Interagir professionnellement…