Advisor Mechanic

Job Summary
The incumbent acts as the first point of contact for the Company's vehicle drivers when vehicle servicing or repairs are needed. The incumbent liaises with vendors performing work on CN's vehicles. Working in a call centre environment, the incumbent provides assistance and guidance to CN drivers and vendors.

Job Summary
The incumbent acts as the first point of contact for the Company's vehicle drivers when vehicle servicing or repairs are needed. The incumbent liaises with vendors performing work on CN's vehicles. Working in a call centre environment, the incumbent provides assistance and guidance to CN drivers and vendors.

Main Responsibilities

Manage all aspects of repairs and preventive maintenance performed on CN vehicles by approved commercial vendors

Act as a resource person for user departments and commercial vendors

Issue and update expenditure authorization numbers, according to the department's guidelines, for repairs performed by a commercial vendor

Verify and code invoices to ensure charged costs correspond to the work authorized

Make sure that preventive maintenance, government inspections, and recalls are performed according to schedule

Ensure compliance with applicable warranties and servicing agreements

Perform other related duties as assigned

Working Conditions

Must be able to work in an office environment and a call centre

Must be available to work 5 days a week for 8 hours daily with 2 days off

Located at the head quarter office in Montreal

Respirator use is required for certain tasks, with periodic audiometric testing and respirator fit testing conducted as needed

Experience

Minimum 5 years of experience in the automotive and/or commercial vehicle repair trade

Experience in general automotive and/or commercial vehicle repairs of gas and diesel vehicles, as well as hi-rail equipment and hydraulic-mounted equipment

Experience as a Foreperson or Mechanic

Education/Certification/Designation

Valid Provincial Mechanic Journeyperson certificate

Mechanic certification in Truck and Coach, Commercial Transport or Heavy Duty

Competencies

We Care About Each Other

We Strive for Excellence

We Succeed Together

We Lead Responsibly

Technical Skills/Knowledge

Ability to pass the Company's "A" Mechanic test

Ability to pass CN's medical exam

Ability to diagnose mechanical problems and recommend repairs

Strong telephone communication and interpersonal skills, as assessed through a structured interview by Fleet Management

Knowledge of Microsoft Suite (Outlook, Word and Excel) and other mainframe computer systems

Ability to type 20 words per minute

Willingness to improve telephone, typing and computer skills

Fluency in spoken and written English and French

Any requirement marked with (*) will be considered an asset (not mandatory).

Additional Information (If Any)
The role is required to attend internal training to learn how CN's Systems work and the Company's procedures.

This position is a unionized position. As such, pay and benefits are governed by the applicable collective agreement.