Field Technical Manager; Queen Creek, AZ

Field Technical Manager (Queen Creek, AZ)

Arizona

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, ‘Life's Good’, embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in more than 290 locations. Our diverse portfolio includes Home Appliance, Media Entertainment, Vehicle, and Eco solutions.

This role will be based in Queen Creek, AZ and act as a Technical and Operational Liaison between LGEUS PRI Organization and PRI's customer companies (ex: LG Energy Solution), LGEUS HQ and PRI HQ at the US PRI site. Responsibilities include managing information flow for escalated service cases, protecting proprietary information, facilitating knowledge transfer, attending factory and site visits, conducting testing and verification of system solutions, developing aftermarket processes, managing day‑to‑day field operations for Aftermarket Field Technical Specialists, providing training and mentoring, coordinating technical knowledge sharing, and supporting field Service issues through expert troubleshooting and documentation.

• Operation and management of the PRI's project site, including equipment set‑up and production, customer service, safety management, and general affairs.
• Manages day‑to‑day activities of PRI's customer companies.
• Utilizes advanced metrics to analyze, develop and implement process development.
• Manages expert level LGEUS/HQ technical knowledge share in resolving outstanding field issues and implementing field processes and procedures.
• Responsible for professional technical development of all field technical specialists.
• Provide guidance and advice as a technical subject matter expert to ensure Field Service issues are brought from inception to resolution.
• Serves as technical liaison between LGEUS PRI Organization and PRI's customer companies.
• Manage information flow and knowledge transfer sessions for PRI's customer companies.
• Able to understand, articulate, communicate and respond to detailed technical issues in a timely and concise manner.
• Maintain current functional and technical knowledge of LGEUS PRI Organization supply battery manufacturing machines and parts for electric vehicles.
• Provide expert level Product Support to internal and external customers by researching and providing solutions to challenging field service issues.
• Manages Installation & Service Manual Validation Process – verification of manuals via testing in Quality/Training Lab to improve literature for technical specialists.
• Coordinate with Technical Writing team to ensure PRI’s customer companies’ manuals are complete, consistent, concise and unambiguous.
• Accompany PRI's customer companies' factory engineers in field visits to resolve escalated technical issues.
• Perform testing and evaluate equipment and controls solutions in LGEUS PRI Organization and document findings for internal and external customers.
• Perform EV battery machine set‑up with LGEUS PRI & technical team engineers and partners.
• Communicate directly with PRI's customer companies' production department to coordinate preventive maintenance and troubleshooting.
• Daily production data analysis and report preparation.
• Preparation of documents related to CS operation and facility maintenance after facility AT, and initial response in case of issue.
• PRIX & PRIX-US manage personnel of partner companies and share equipment status and issues.
• Maintain records of all preventive maintenance and troubleshooting tasks.

• Bachelor's Degree with 5+ years’ experience in the automation field or in a technical support role or in site management including operation and safety.
• Bilingual in English and Korean.
• Excellent communication and interpersonal skills to interact effectively with diverse client groups.
• Ability to troubleshoot service issues via phone and onsite.
• Ability to read, analyze and interpret technical business periodicals, professional journals and procedures.
• Ability to write reports and business correspondence.
• Ability to read and edit technical…