Maintenance Outsource Coordinator

Job Title:

Maintenance Outsource Coordinator Department:

Production & Skilled Trades Country:

United States of America State/Province:

Arkansas City:

Lowell Full/Part Time:

Full time

Job Summary:

Under general supervision, this position is responsible for minimizing downtime to J.B. Hunt equipment to improve utilization of assets and control maintenance costs. Accountable for the coordination of maintenance repairs with our internal maintenance shops and outside vendors. The incumbent also handles sensitive and urgent/priority calls and must receive management approval for repair expenditures exceeding $1,200.00.

Job Description:

Key Responsibilities:

Answer and manage routed breakdown calls, efficiently plan repairs, and provide timely updates to stakeholders

Issue Purchase Orders and process invoices for vendor payments

Maintain the vendor profile by obtaining updated information and submit change requests to management

Ensure service compliance is metWork with vendors to ensure warranty is honored and parts retained when necessary

Work with vendors to ensure services are being completed in a timely manner and controlling costs

Provide follow up to ensure problems have been handled in a timely manner

Locate the appropriate vendor closest to the breakdown to ensure minimum wait time, competitive pricing, and quality repairs to minimize cost; must receive management approval for repair expenditures exceeding $1,200.00

Submit required estimates to equipment central teams and follow-up on pending approvals

Monitor open requests and coordinate with operations teams to reposition equipment for repair; reassign shops or vendors when necessary

Perform other duties as assigned

Qualifications:

Minimum Qualifications:

High school diploma or GED equivalent with 1-2 years of related experience and/or training OR equivalent combination of education and experience, and/or military equivalent AND/OR Demonstration of the following skills and abilities through education, certifications, military, or other experiences

Ability to assess terminal workloads, adjust work distribution accordingly, and ensure deadlines are met Ability to effectively transmit, receive, and accurately interpret ideas through various mediums

Ability to process information with high levels of accuracy

Preferred Qualifications:

Automotive and/or diesel mechanic knowledge

Experience in Automotive Services Ability to establish and maintain effective relationships with personnel, customers and vendors

Ability to exercise discretion

Ability to make time-sensitive decisions

Ability to manage multiple priorities

Ability to work both independently and as part of a team

Able to read, interpret, and analyze data in reports

Experience in a call center environment

Experience in invoicing

Experience with collecting/documenting information

Ability to accurately analyze situations and reach productive decisions based on informed judgment

Ability to meet or exceed customer needs and expectations to provide excellent service

This position is not eligible for employment-based sponsorship.

Compensation:

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

Benefits:

The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off…