Director, Insight Research

• Design, direct, and coordinate enterprise-wide, large-scale research activities
• Gather and analyze data about current and prospective members, competitors, and the market
• Develop member and prospective-member research programs aligned with USAA objectives and service-quality goals
• Establish research policies, procedures, processes, and governance
• Monitor projects through progress reports, budget oversight, trend research, and findings
• Lead reporting structures, metrics, and governance for member, prospective-member, and marketplace research
• Lead cross-functional teams and develop processes supporting groups beyond Market Research
• Build and maintain a high-performing team; delegate, prioritize, and oversee project deliverables
• Develop strategic unit and business-partner research learning agendas
• Monitor market and operational trends and formulate research findings
• Improve and implement tools and processes for capturing, analyzing, and communicating insights
• Advocate for members by applying research recommendations to business decisions
• Sponsor small/moderate and/or DEV IT projects enhancing research infrastructure
• Manage third-party contracts, budgets, performance, and resources
• Develop and present reports to executive management, including the CEO and Board of Directors
• Recruit, develop, retain, coach, support, and manage employees
• Identify, measure, monitor, and control business risks in accordance with risk and compliance policies

• Bachelor's degree; OR 4 years of relevant education and/or experience
• 8 years of experience in market research, insights, and/or quantitative analysis
• 3 years of direct team leadership or management experience
• Ability to transform business objectives into actionable research initiatives using analytical, problem-solving, and critical thinking skills
• Knowledge of qualitative or quantitative research methodologies
• Proficiency in relevant research tools and industry data sources
• Experience integrating insights from multiple data sources into an integrated insights story
• Project/process management experience
• Strong written and verbal communication skills
• Subject-matter-expert knowledge of Microsoft Office tools
• Strategic business partnership and trusted-advisor experience leading enterprise research projects
• Experience building and driving high-impact teams
• High business acumen and ability to translate research findings into business decisions
• Strong communication skills that influence at senior levels
• Experience partnering with external third-party research vendors
• USAA does not provide visa sponsorship; applicants must not require immigration support now or in the future

Demonstrates expertise in market research methodologies and data analysis, with a strong ability to translate insights into strategic business decisions. Proven leadership in managing high-performing teams and driving enterprise-wide research initiatives.

• Market Research Expertise
• Team Leadership Experience
• Quantitative Analysis Skills
• Project Management Experience
• Strategic Business Partnership

• Market Research
• Quantitative Analysis
• Qualitative Research Methodologies
• Data Analysis
• Research Tools Proficiency
• Project Management
• Budget Oversight
• Risk Management
• Performance Monitoring
• Insight Integration

• Strong Communication Skills
• Analytical Problem-Solving
• Critical Thinking
• Team Building
• Influencing Skills

• Research Governance
• Business Acumen
• Third-Party Vendor Management
• Service-Quality Goals
• Executive Reporting

• Microsoft Office