Sales Associate - Sabino Canyon & Palisades Visitor Centers

Job Description About the Organization

The Public Lands Interpretive Association (PLIA) is a not-for-profit working in partnership with the Bureau of Land Management (BLM) and the USDA Forest Service (Forest Service) in Arizona and New Mexico. PLIA works to inspire and educate the public about the natural and cultural heritage resources of America’s public lands by providing information, products and services at visitor centers and online.

Proceeds from retail sales enable PLIA to support partnership projects with the BLM and Forest Service that enhance the visitor experience and provide opportunities to enjoy recreational opportunities on public lands.

The PLIA Sales Associate will provide quality customer service to public lands visitors and help with stocking, merchandising and the sale of PLIA products. This position will help with sales at our Sabino Canyon Visitor Center bookstore in Tucson and at our Palisades Visitor Center bookstore on Mount Lemmon.

This is a part-time, hourly, non-exempt position in a drug-free, smoke-free workplace. The employee in this position is supervised by the Sabino Canyon Bookstore Manager. Applicable benefits are outlined in the PLIA Employee Manual.

The employee in this position will be expected to have a valid driver’s license. Tasks will also require the ability to lift up to 25 pounds. The employee will be required to work weekends and/or evenings as needed.

The Palisades Visitor Center is located on Mount Lemmon. This position will be responsible for commuting the scenic Catalina Highway, 25 miles each way to the Visitor Center, potentially up to three days per week.

The bookstores are set-up outside of the visitor centers while COVID-19 limits PLIA's ability to operate indoors. Employees must be willing to work outside in the natural elements. In addition, all employees are required to follow COVID-19 safe practices, including wearing a face mask, practicing social distancing, and sanitization protocols.

• Greet visitors in person or on the phone in a cheerful and courteous manner.
• Provide accurate and helpful information regarding area facilities and resources.
• Use a Point of Sales system to conduct sales according to instructions set forth by PLIA.
• Create and maintain displays as directed by the Bookstore Manager.
• Display merchandise in an attractive manner and makes sure the store is fully stocked.
• Receive, check in, price and shelve incoming inventory.
• Restock shelves from storage inventory when necessary.
• Keep the sales area, information counter, restroom, and front entrance of visitor center neat and clean at all times.
• Complete end-of-day accountability records and secure cash sales.
• Other items as needed and directed by the Bookstore Manager.

This position must have the following skills in and abilities to:

• Provide quality customer service.
• Be a team player which involves: listening, communicating clearly, showing patience and empathy towards others and making contributions that deliver a positive impact.
• Plan, problem solve, and multi-task in order to better serve the public.
• Interpret instructions in written and oral formats.
• Work well independently on projects.
• Use internet and computer programs, Microsoft Outlook, Word, Excel, and Powerpoint.
• Use printers, calculators, phones, and fax machines.

• High School Diploma or GED required.

• Benefits include Paid-Time Off in conjunction with Arizona State Law.

• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.