Customer Service​/HelpDesk, Customer Service Rep, Event Staff​/ Venue Crew

Who We Are

It takes the most talented people to put on the world’s greatest tennis event. The US Open Tennis Championships is one of the highest-attended annual sporting events in the world. Each year, for three weeks in the late summer, the US Open is the focus of the sports & entertainment universe. Passionate fans from around the world come to NYC to be a part of the event that has redefined 'spectacular' and has become a worldwide pop-culture destination.

With more than 1 million on-site visitors, 224 million television viewers worldwide, close to 40 million online visits, and more than 3 billion social media engagements in 2025, why not come and enjoy the thrill and excitement of working with our team?

We are seeking a Seasonal Guest Access Team Member who will play a crucial part in creating our 2026 US OPEN team!

The Role

• Monitoring entrances and exits within specific locations
• Screening guests as they enter facility for correct credential access
• Providing guest assistance by answering questions or giving directions
• Maintaining communication with supervisors and the US Open Command Center

Shifts:

6am-4pm, 3:30pm-close

Training: 8/15-16

Who You Are

• Proficient English fluency
• Professional but courteous communication skills
• Must be available to work the entire duration of the US Open (August 19th - September 8th)
• Ability to interact with a diverse group of guests to provide the highest level of customer service
• Ability to maintain a positive and professional demeanor at all times
• Available to work for the full duration of the US Open tournament and be available days, nights, weekends, and extended hours
• Able to remain calm in a focused and fast-paced and sometimes stressful environment
• Ability to stand for long periods of time and may require walking up / down stairs