Telecommunications Associate (Voice​/Data) Series

job : 16941

business unit: new york city transit

location: long island city, ny, united states

regular/temporary: regular

department: nyc transit authority

date posted: aug 14, 2026

description

job information:

title:

telecommunications associate (voice /data ) series

authority:

ta/oa

department:

subways

division/unit:

electronics maintenance (emd) / telecommunications

location:

3300 northern blvd., long island city, ny

hours:

various

reporting manager (if applicable):

superintendent

deadline (if applicable):

09/03/2026

compensation authority - union

ta - dc37

oa - twu

telecommunications associate i (voice)

$59,346 (new hire rate: $51,605)

$57,761 - $87,310

telecommunications associate ii (voice)

$82,809

(new hire rate: $72,007)

$80,598 - $104,775

telecommunications associate iii (voice)

$88,990 (new hire rate: $ 77,385)

$86,615 - $104,775

telecommunications associate iv (voice)

$99,371

n/a

ta

oa

telecommunications associate i (data)

$54,840 - $82,893

$57,761 - $ 87,310

telecommunications associate ii (data)

$ 76,520 - $99,473

$ 80,598 - $104,775

telecommunications associate iii (data)

$82,234 - $99,473

$86,615 - $104,775

telecommunications associate iv (data)

$99,371

n/a

positon summary:

the telecommunications associate (voice/data) for nyct emd-ccs manages, maintains, and supports public address customer information systems (pacis), including pa-1, pacis phase 2, pacis 89, global com, help point interfaces, eebcs, and customer information screens (cis). This role ensures the reliable operation of critical voice and data communication systems across the new york city transit network. Key responsibilities include monitoring system performance, troubleshooting and resolving technical issues, implementing upgrades, coordinating with vendors and internal teams, and maintaining detailed documentation.

The associate iv serves as a subject matter expert for pacis and related platforms, contributing to system enhancements, compliance, and operational continuity to support transit communications and customer information delivery.

responsibilities:

the telecommunications associate (voice & data) is responsible for installing, maintaining, troubleshooting, and supporting voice and data communication systems across critical platforms, including pacis phases 1 and 2, pa-89, help points, eebcs, customer information screens (countdown clocks), and network infrastructure. Associates at levels i-iv contribute with increasing independence, technical expertise, and leadership as they advance in their roles.

key responsibilities include setting up and maintaining telecommunications hardware and software, resolving connectivity and performance issues, coordinating with internal teams and external vendors, and ensuring that all systems operate reliably and securely. Associates document activities, follow standard operating procedures, and maintain compliance with safety and operational guidelines. Additionally, lead complex projects, provide advanced troubleshooting, mentor junior staff, and contribute to the design, review, and improvement of telecommunications architectures and best practices.

this role requires strong technical competency, attention to detail, organizational skills, and a commitment to delivering high-quality communication services for operational and safety-critical environments.

education and experience:

telecommunications associate (voice) qualification requirements

one year of satisfactory, full-time experience performing analytical, planning, operational, technical, and/or administrative duties in voice telecommunications or a closely related electronics planning, electronics management, and/or electronics service environment; and:

a baccalaureate degree from an accredited college including or supplemented by 24 semester credits in: voice telecommunications (telephone, radio, microwave, fiber optic, cellular service ), telecommunications technology , electronics , physics , mathematics , computer science , planning and analysis of electronic systems; or a related area; or

a four - year high school diploma plus certificates, badges, or technical education in telecommunications equivalent to 6 months of full-time training or 24-semester credits; or

two years of experience as described in "1" above and:

a baccalaureate degree; or

an associate degree from an accredited college including or supplemented by 12 semester credits in the telecommunications/electronics areas listed in "1a"; or

a four - year high school diploma plus certificates, badges, or technical education in telecommunications equivalent to 3 months of full-time training or 12 semester credits; or

a four - year high school diploma and three years of experience as described in "1" above; or

a satisfactory combination of education and/or experience equivalent to "1", "2" or "3" above. College education not used for meeting the minimum requirements in "1" or "2" above may be substituted for experience on the basis of each 30 semester credits of undergraduate college education, including or supplemented by 6…