Director of Social Services

Director of Social Services needed in Queens
Full time (35 hours per week) position!

This family shelter is funded by New York City Department of Homeless Services and offers families a supportive, structured therapeutic, safe, and drug-free facility. It provides comprehensive case management services to 169 families who are in a transitional residence program for homeless families. The three story facility has rooms of various sizes, common areas and provides on-site security and social services.

What The Director of Social Services Does:
-Ensure that newly admitted clients receive social service intake with 48 hours of assignment to case manager.
-Monitor and track client intakes and move-outs utilizing DHS rosters to update the Landing master roster daily.
-Oversee all ACS cases and ensure that monthly tracking forms are completed and submitted to DHS.
-Review and update ACS client rosters.
-Meet with community agencies to assist with high risk case conferences as needed.
-Maintain professional relationships with clients and client confidentiality.
-Communicate with peers in other programs on issues related to client progress.
-Understand all aspects of contract requirements and communicates this understanding to staff.
-Supervise a minimum of four direct reporting staff and their subordinates to ensure that clients complete tasks (such as gaining entitlements, employment and housing options).
-Work with staff to set and achieve realistic monthly performance targets in accordance with contract requirements (such as completing ILPs, inspections, monitoring families with children age 0-24 months, ACS, LTS families and housing placements).
-Teach, coach and work with direct staff regarding how to interact with and/or engage clients to maintain entitlements to become eligible for housing subsidies.
-Conduct weekly client progress reviews with staff.
-Conduct periodic internal chart reviews and implement Quality Assurance measures as needed to ensure quality service delivery to clients.
-Respond to critical incidences that require immediate attention.
-Access client data using various tracking and program databases (i.e. – Client Tracking System (CTS), New York City Way, 4002 System).
-Prepare contract reports and statistical information for both CAMBA management and funder use.
-Assist in the analysis of program and demographic data to make programmatic improvements.
-Organize onsite and offsite training opportunities for professional development of staff.
-Assist the Vice-President in providing oversight for all aspects of the program in his/her absence.
-Confer with the Vice-President, and/or other management staff as needed regarding programmatic and personnel issues.
Attend staff/funder/outside agency meetings as requested.
Facilitate weekly meetings with social service staff to address client issues and progress.
-Review and sign time sheets.
-Prepare performance appraisals for direct reporting staff
-May develop appropriate marketing material and marketing/outreach strategies for the program.
-May network both within and outside company to expand client recruitment and opportunities for client success.

- May have direct client service/program responsibilities in addition to the above.
-Tasks may be modified, expanded and/or assigned over a period of time

Minimum Education/Experience Required:
-Bachelor’s degree w/five (5) years of relevant experience working in shelter settings and DHS experience/ knowledge or
-Master’s degree w/three (3) years of relevant experience. If the degree is specifically in Social Work, Mental Health Counseling, Counseling/Guidance, or Art Therapy, a corresponding professional license (LMSW, LCSW, LMHC) is also required.

Other Requirements:
-Two (2) years of supervisory experience.
-Good written & verbal communication, and interpersonal skills.
-Proficiency in Outlook, Word, and Excel.
-Strong Computer literacy in other Microsoft Office Suite products.
-Ability to balance shifting priorities and keep track of multiple tasks and deadlines.
-Bilingual in any other language

Salary: $75,000-$78,000 per year plus benefits

For more information and to apply please contact

Howard Newman
Account Manager, Bond Health Staffing
5824 12th Avenue
Brooklyn, NY, 11219
Office: ext. 204
Fax: