Front Desk Agent

Overview:

The Front Desk Agent is responsible for checking guests in and out of the hotel and providing exceptional service throughout the guests' stay.

Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match.

Giving clear communication and assistance to all guest while upholding the Six Flags Standards of guest service.

Responsibilities:

What You Will Be Doing Courteously welcome all guests and provide excellent service to ensure guest satisfaction

Adhere to house rules, departmental policies, and safety standards

Communicate clearly with guests and management

Respond to or channel any guest requests/complaints to the department or proper manager

Handle guest billing in a responsible and professional manner

Use problem-solving skills to professionally handle any guest issue, question, or concern

Communicate with other departments to address requests and concerns from guests

How You Will Do ItOperate the Front Desk system to make reservations

Check-in guests into the computer, establishes credit and give the guest accurate information

Proper distribution of room keys and staff keys Handle phone lines from both in-house guests and public calls

Dispatch pertinent information to corresponding departments Responsible for changes to guest room status; i.e.

room changes, early departures and stay-overs

Checking guest out of the hotel by going over their charges and collecting the payment, room key and balancing/closing out room folio

Why work with us?

Flexible scheduling – work as little or as much as you want

Paid training

Daily

Pay – work today, get paid tomorrow

Advancement opportunities

Free admission to ALL Six Flags parks, including White Water Bay Free tickets for friends and family

Discounts on passes, food, and merchandise

Exclusive employee events

Fun rewards, benefits, and more!

Qualifications:

What You Will Need Must have general computer knowledge

Previous experience with Credit Card Machine preferred

Must xrlwcon be a friendly, outgoing "people" person with a good attitude and smile

Previous experience working with the public in a service provider industry preferred

Must be able to stand up to four (4) hours at a time and reach above shoulder level

Must be comfortable answering and transferring calls

Knowledgeable of hotel property and water park Possess ability to multi-task and work in a fast paced environment

Possess ability to remain calm and professional in all situations

Knowledgeable in all hotel and water park services and hours of operation

Must be able to work weekends, holidays, and other shifts as necessary