Program Assistant, Healthcare Pathways

Job Title

Conduct outreach, recruitment, eligibility verification, intake, assessment, case management, soft skills and career readiness training and support, job development, and serve as a liaison to campus and community-based support services and employers.

Engages in outreach and recruitment activities on and off-campus to promote interest in the grant and identify participants who may benefit from participation.

Interviews applicants to determine eligibility and to familiarize them with grant program supports and requirements.

Develops and maintains rapport with program participants/students; meets with participants on a regular basis to assess progress and to address and help resolve academic, financial, and personal barriers.

Develops positive working relationships and rapport with colleagues at the College in order to support participants in their academic programs and the transition to College.

Develops positive working relationships and rapport with staff at social service agencies and One Stop Career Centers to facilitate participant referral and support.

Coordinates with existing service/support programs to meet the needs of each participant, and develop individual goal plan focused on educational and/or employment goals which identify specific targeted outcomes.

Provides, at a minimum, monthly face-to-face contact with each participant; travel to sites within the service areas is required.

Develops and conducts group and individual training sessions to assist participants in developing job acquisition skills, including job search strategies, resume development, interview preparation, completion of job applications and general expectations for workplace dress and behavior.

Advocates for supportive services as needed to ensure participants can have their basic needs met such as access to transportation, textbooks and clothing (uniforms).

Maintains complete and accurate electronic and paper records regarding each participant, including documents supporting eligibility and contemporaneous documentation of services provided; adheres to privacy and confidentiality policies.

Assists with data collection for project performance reports.

Attends all required college and project specific training workshops and meetings.

Performs other duties as assigned by supervisor.

Candidate must be able to demonstrate:
• Excellent oral and written communication, interviewing and interpersonal skills
• Sensitivity and appreciation for working with a wide spectrum of individuals within our community from a broad range of socio-economic backgrounds
• Strong organizational and teamwork skills
• Proficiency with MS Office suite (Word, Excel, PowerPoint) and email applications
• Valid driver's license and reliable transportation for travel within the grant service area

Candidate will have a bachelor's degree in health-related or human services field, Master's Degree preferred.

Years of Experience Candidate will have a minimum of Bachelor's degree in health or human services-related field and 3 years of progressive health care or human service experience. Experience working with under-served populations and knowledge of social determinants of health is a plus.

Working Conditions & Physical Requirements Office setting. Occasional lifting of 5lb-40lb.

Direct Reports None

Hourly Range $25.23 - $27.99 per hour The selected candidate's salary will be determined based on factors that include the available budget, internal equity, and the final candidate's qualifications, experience, education and other job-related credentials. This hiring range is provided as SUNY Adirondack's good faith estimate of the expected hiring range at the time of posting. Full consideration will be given to applications received by August 31, 2026.

We value diversity and are committed to creating an inclusive environment for all employees. SUNY Adirondack is an Affirmative Action/Equal Opportunity Employer.