Member Services Representative – Quincy Office Job Quincy area,Florida USA,Administrative/Clerical

Interested applicants should have a high school diploma or its equivalent. Education and communication skills must be sufficient to enable individual to satisfactorily understand and carry out job requirements and responsibilities in an acceptable manner. One year of general office experience preferred. Experience with handling and accounting of payments strongly desired. Must be able to deliver accurate work products. Demonstrated clerical ability in other positions may be recognized in lieu of the specific requirements above.

Must possess and demonstrate the ability to provide excellent customer service in a professional and tactful manner at all times. Must be able to thoroughly understand and carry out the policies and procedures relating to the day-to-day operation of Member Services in a conscientious and effective manner. Must project an attitude which is service oriented and maintain a professional appearance.

Requires a valid driver’s license.

Please note:

This position is a temp-to-permanent hire, which requires the first six months to be completed through a staffing agency. The selected candidate will become a full-time Talquin Electric Cooperative employee after the six-month period if monthly performance reviews have been successful and work is being completed in a satisfactory manner.

Candidates must be able to pass Cooperative physical examination as well as pre-employment drug screen and background check. Must live at a primary residence located within a 30 minute drive, as determined solely by management, of any Talquin Electric office facility.

Responsibilities

Perform duties in a safe, satisfactory, competent and timely manner.

Receive incoming phone calls. Handle calls within call center environment with detailed knowledge and utilization of Consumer Information System (CIS), Outage Management System (OMS) and Geographic Information System (GIS) “mapping”.

Process new Member and new service requests according to procedures.

Understand and effectively communicate all Cooperative policies and procedures concerning fees, deposits, service charges, billing and collection charges.

Receive and handle payments from Members accurately and in a courteous manner.

Process payments accurately and balance payment drawer daily in accordance with procedures.

Prepare bank deposit(s) daily.

Complete correspondence, forms and reports with accuracy.

Complete and process daily time sheets.

Maintain files and records in an organized manner.

Assist in securing information concerning bill adjustments.

Become familiar with, and have an understanding of information regarding Member accounts, Member Services calendar, CIS, and other related sources of information available.

Prepare and process service orders, construction orders, operating orders, outage reports as well as other applicable reports for Cooperative services received from Members.

Communicate well with Cooperative personnel to ensure service is provided in a timely manner.

Effectively communicate with neighboring utilities in the execution of terms of territorial agreements.

Answer routine energy and water conservation questions from Members.

Ensure positive and professional contact with the public. Advise Supervisor/Manager immediately of any problems or circumstances requiring their judgment.

Assist other employees as necessary to serve Cooperative Member needs.

Perform other related duties as assigned.

Qualifications

High school diploma or equivalent; relevant clerical and customer service experience considered.
One year of general office experience preferred; experience with payments handling/accounting strongly desired.
Ability to deliver accurate work products and provide excellent customer service.
Ability to understand and follow Cooperative policies and procedures; service-oriented attitude; professional appearance.
Must possess and demonstrate the ability to work with various information systems and tools as needed (e.g., CIS, OMS, GIS).
Valid driver’s license.

Notice of Equal Opportunity Employment

We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status.

We support and obey laws that prohibit discrimination everywhere we do business. We fully consider all qualified applicants including those with a criminal history.

#J-18808-Ljbffr