SENIOR CLERK

Position: SENIOR CLERK - 64049098

Select how often (in days) to receive an alert:

Select how often (in days) to receive an alert:

The State Personnel System is an E-Verify employer. For more information click on ourE-Verify Website .

This position is classified as a frontline administrative support role responsible for assisting clients, managing information flow, and supporting operational functions within the Health Department. This role contributes to efficient service delivery by performing client intake activities, processing payments, maintaining accurate records, coordinating appointments across multiple programs, and providing backup support for vital records. Work is performed with independence and requires strong attention to detail, effective communication, and adherence to established procedures to ensure compliance and quality of service.

This position reports directly to the Program Manager and supports departmental operations through related duties as assigned.

Customer Service & Client Intake

Greets and assists clients upon arrival, verifies intake information, and issues receipts for services. Provides general information, answers client questions, explains service costs, and informs clients of any past due balances while attempting collection when appropriate. Updates basic client information in HMS during check‑in. Handle incoming Health Department phone calls, providing information and directing callers to the appropriate staff or services.

Payment

Handling & Cash Management

Accepts and records payments made by cash, check, or credit card. Maintains and secures the cash drawer, balances it daily, ensures accurate receipting, and enters billing information each day.

Data Entry & Records Management

Performs detailed data entry by entering and updating demographic, financial, and insurance information in HMS. Scans and uploads supporting documents, verifies insurance coverage using available databases, and maintains accurate electronic records. Supports Medical Records by copying, scanning, and faxing medical documents to legal entities or medical offices as needed.

Vital Statistics Backup Duties

Processes birth and death certificates by reviewing applications and supporting documentation for accuracy. Ensures the secure handling and proper accounting of certified paper used for issuing official Vital Statistics documents.

Appointment Scheduling & Program Support

Schedules and reschedules client appointments in HMS according to clinic templates, including services for Breast and Cervical, TB, Epilepsy, and Insulin program clients. Sends appointment reminders, mails program applications, determines program eligibility, and ensures financial and insurance information is accurate and complete.

Other Duties

Performs additional related responsibilities as assigned by management.

Required Knowledge, Skills, and Abilities:

• Ability to prepare reports and correspondence.
• Ability to plan, organize and coordinate work activities.
• Ability to develop and implement office procedures.
• Ability to follow instructions.
• Ability to review data for accuracy and completeness.
• Ability to perform basic arithmetical calculations.
• Ability to communicate effectively.

Qualifications:

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English.

Preferred – Bi-lingual

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest

State in the Nation.

Values:

Innovation:
We search for creative solutions and manage resources wisely.

Collaboration:

We use teamwork to achieve common goals & solve problems.

Accountability:
We perform with integrity & respect.

Responsiveness:
We achieve our mission by serving our customers & engaging our partners.

Excellence:
We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:
Florida Department of Health (Gadsden County Health Department)
278 LaSalle Leffall Dr. Quincy, FL 32351 The Benefits of Working for the State of Florida:

Working for the State of Florida…