Eligibility Supervisor - Ses

Position: ELIGIBILITY SUPERVISOR - SES - 60052543

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requisition no:874601

agency: children and families

working title: eligibility supervisor - ses -

job family: community and social services occupational group: counseling and social work occupation: community and social service specialists, all other job code: 21-1099-03 economic self-sufficiency specialistsupervisor – ses this position will be located at the quincy, fl service center this advertisement is an internal agency opportunity; therefore, only persons already employed by the department of children and families are eligible to apply a completed state of florida application must be submitted in order to be considered for this position applicants who are bi-lingual are desired

it is the policy of the florida department of children and families that any applicant being considered for employment must successfully complete a state and national criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of chapter 435, f.s., and chapter 408, f.s. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the agency.

Background screening shall include, but not be limited to, fingerprinting for state and federal criminal records checks through the florida department of law enforcement (fdle) and federal bureau of investigation (fbi) and may include local criminal history checks through local law enforcement agencies.

minimum requirements

• two years or more of paraprofessional experience in a position where the major responsibility was determining eligibility, conducting interviews, providing counseling, recruiting, billing, or collecting accounts, checking credit, processing insurance policies or claims or providing customer service.
• or have an associate’s degree.
• or 60 semester or 90 quarter hours of college can substitute for the experience
• minimum of two years of processing experience in the ess program as an economic self‑sufficiency specialist i or an economic self‑sufficiency specialist ii (eligibility specialist i or eligibility specialist ii.)
• must be willing to travel.

applicants must meet the minimum requirements to be hired for this position.

special requirements

a skills assessment test will be administered as part of the application process for this position.

job description

this is professional work supervising economic self‑sufficiency specialists. The primary duty of this position is to communicate with, motivate, train and evaluate employees' performance; plan and direct their work; and to lead their team in such a manner that it enhances customer service and the goals of the agency.

applicants should have excellent people and computer skills and the following knowledge, skills and abilities:

core competencies

learning

actively pursues learning and development opportunities. Uses effective and efficient learning techniques to acquire and apply new knowledge and skills. Works with new material or information to grasp its implications.

receives and interprets verbal messages and other cues such as tone or body language in ways that are appropriate to situations. Listens to what other people are saying and asks questions as appropriate.

oral communication

expresses information verbally to others; ability to effectively convey ideas and thoughts; ability to understand your audience while conveying information.

understands written sentences and paragraphs in work related documents.

uses correct english, grammar, punctuation and spelling to communicate thoughts, ideas and information and messages in writing. Is able to write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect.

management of personnel resources

motivates, develops, and directs people as they work, identifies the best people for the job. Gives timely, specific feedback and helpful on-the-job coaching. Creates enthusiasm, a feeling of…