Customer Service Representative - PT - Quincy

Customer Service Representative - PT - Quincy

HB Q12 - QUINCY, IL 62301

Salary Range $15.00 - $18.00 Hourly Level Entry Position Type Part Time Job Shift Day Education Level High School Travel Percentage Negligible Category Customer Service

Duties & Responsibilities:

• Receives and verifies cash from customers and follows all cash handling procedures
• Accurately reconciles cash drawer daily including scanning of all images
• Processes customer transactions:
  Loan payments, deposits, withdrawals, cash checks, and monetary instruments.
• Receives and verifies checks, examines items for appropriate endorsements and completes hold requests as needed.
• Understands and is able to Navigate NuPoint Core System
• Navigates the S drive according to job duties
• Accurately process savings bonds for redemption
• Processes cash advances
• Able to accurately complete a check order form
• Effectively demonstrate digital solutions to customers or potential customers
• Understand and operate technically advanced banking equipment such as cash recyclers and coin counters as available in your branch.
• Basic knowledge and navigation skills of Internet banking and Mobile App
• Basic digital equipment knowledge
• Annually participate in Robbery/Security training
• Read and attest to both the Employee Handbook and the Business Continuity Plan
• Complete mandatory online training course

Requirements:

• High School Diploma/GED or related experience.
• Strong communications (written and verbal), customer skills, & interpersonal skills
• Strong computer skills
• Proficient with PC based teller software or willingness to learn
• Be able to operate email
• Benefits Offered - 401K, Paid Time Off