Customer Service Representative - PT - Quincy

Duties & Responsibilities:

After successful knowledge of the following Level 1 tasks:

Receives and verifies cash from customers and follows all cash handling procedures

Accurately reconciles cash drawer daily including scanning of all images

Processes customer transactions:
Loan payments, deposits, withdrawals, cash checks, and monetary instruments.

Receives and verifies checks, examines items for appropriate endorsements and completes hold requests as needed.

Understands and is able to Navigate NuPoint Core System Navigates the S drive according to job duties

Accurately process savings bonds for redemption

Processes cash advances

Able to accurately complete a check order form Effectively demonstrate digital solutions to customers or potential customers

Understand and operate technically advanced banking equipment such as cash recyclers and coin counters as available in your branch.

Basic knowledge and navigation skills of Internet banking and Mobile App Basic digital equipment knowledge

Annually participate in Robbery/Security training

Read and attest to both the Employee Handbook and the Business Continuity Plan Complete mandatory online training course

Requirements:

High School Diploma/GED or related experience.

Strong communications (written and verbal), customer skills, & interpersonal skills

Strong computer skills

Proficient with PC based teller software or willingness to learn

Be able to operate email

Benefits Offered - 401K, Paid Time Off
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