On-Site Service Representative, Part Time

Responsibilities

• Report to a Supervisor or Manager of Onsite Services and support assigned customers by managing their inventory, providing outstanding customer service, driving account growth through customers' inventory management (Keep Stock) program.
• Work with partners to implement sales strategy and to help customers understand how Grainger can provide solutions to their business' MRO needs.

• Must service multiple customer locations
• Must receive and stock purchased product in designated customer locations, ensure product stocking levels by scanning for ordering purposes as inventory is depleted.
• Must resolve customer problems promptly to retain and promote customer loyalty.
• Must follow designated route defined by routing software tools and maintain route guides.
• Must identify continuous improvement opportunities in productivity, process, and cycle time.
• Must comply with safety and inspection requirements of the facility where the service is being provided.
• Must help create new orders by engaging with customers to identify additional product needs.
• Must probe for customer needs during each site visit and work with sales partners to expand Grainger offerings.