Customer Support Specialist - Quincy, IL

Job Summary

Enter, schedule, and manage customer orders in the Oracle system to ensure timely shipment of the order in accordance with Customer Service, Transportation, and Order Management policies and Master Service Agreements. Guarantee that the requested product is delivered to the customer, with visibility of the real demand by the sales area and within the agreed lead times.

Supply Planning, Demand Planning, Sales, QA, CD&D, Operations, Warehousing and Transportation

• Receive and capture in ERP system (Oracle Cloud) the product requests by customer/division so that the customer receives the ordered product
• Manage customer orders, confirming inventories and customer credit availability to ensure the flow of information with planning, credit, and collection with the end customer
• Coordinate the shipment of the customer's orders with the transportation team, picking up and confirming: appointments with customers and sending shipment notifications to achieve compliance with the delivery and shipment program
• Provide customers with information on: products, pricing, billing, delivery status, product availability, capacities, sales volume, policies and procedures, concerns, requests, calls, etc. from internal and external customers and provide a timely solution.
• Capture any backorder in the system to give the business visibility of possible areas of opportunity in the supply chain and provide real reasons why product delivery is not met
• Ensure invoicing, as well as the issuance of credit notes with the finance area that derive from the daily operation to ensure the sales operation.

• Bachelor's degree in Supply Chain, Business
• 2+ years of experience within Supply Chain related area
• Training: APICS / CSCP certification a plus

• Understanding of the end-to-end S&OP and S&OE process
• Customer and business orientation
• Team player
• Conflict resolution
• Decision making
• Service oriented
• Experience with ERP/MRP, APS. Experience in building ad hoc solutions is a plus.
• Excellent verbal and written communication skills.
• Strong interpersonal skills are a must. Strong influencing and relationship-building skills.
• Proactive self-starter, demonstrating high initiative and critical thinking. Proven ability to think strategically, but with exceptional attention to detail in execution.
• Positive, can-do attitude, with the ability to prioritize numerous projects simultaneously
• Bias for action.

Enriching the quality of life for the world begins by taking care of our colleagues. In addition to competitive pay, we support your diverse needs with a comprehensive total rewards package to enhance your well-being, including:

• Physical wellness – medical/Rx, dental, vision and on-site wellness center access or gym reimbursement (as applicable).
• Financial wellness – flexible spending accounts, health savings account, 401(k) with matching contributions and cash balance plan, discounted employee stock purchasing program, life insurance, disability, workers’ compensation, legal assistance, identity theft protection.
• Mental and social wellness – Employee Assistance Program (EAP), Employee Resource Groups (ERGs) and Colleague Giving Programs (ADM Cares).

• Paid time off including paid holidays.
• Adoption assistance and paid maternity and parental leave.
• Tuition assistance.
• Company-sponsored training and development resources, such as Linked In Learning, language training and mentoring programs.

Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Hourly and salaried non-exempt employees will also be paid overtime pay when working qualifying overtime hours. The pay range for this position is expected to be between: $35,900.00 - $67,500.00.

Benefits may vary for bargained locations, confirm benefit eligibility with your recruiter.

ADM requires the successful completion of a background check.

We welcome everyone to apply. We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, language, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.