Digital & Payment Specialist - Quincy

Position Summary:

We are seeking a detail-oriented and driven Digital & Payment Specialist to join our team in Quincy, IL. This entry-level role is ideal for someone with strong communication skills and a passion for digital and payment operations. You’ll play a key role in supporting our card services and money movement functions, ensuring accuracy, compliance, and excellent service delivery.

Key Responsibilities:

Investigate and process debit card disputes in accordance with Regulation E and VISA rules

Support ACH and wire transfer operations, ensuring timely and accurate processing

Assist with money movement activities across various banking platforms

Collaborate with internal teams to resolve customer issues and improve service workflows

Maintain accurate records and documentation for all transactions and disputes

Stay current on relevant banking regulations and internal policies

Required Skills &

Qualifications:

Strong written and verbal communication skills

High level of initiative, drive, and attention to detail

Proficiency with computer systems and digital tools

Ability to work independently and as part of a team in a fast-paced environment

Preferred Qualifications:

Prior experience in a banking or financial services environment

Familiarity with digital banking platforms, ACH, wires, and card services

Why Join Us?

This is a great opportunity to launch your career in digital banking and payments. You’ll gain hands-on experience in a supportive team environment with opportunities for growth and development.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to, stand, sit, talk, hear, use hands and fingers to operate a computer and telephone keyboard, reach with hands and arms, stoop, kneel, twist and bend Ability to communicate in writing and verbally

Specific vision abilities required by this job include close vision requirements due to computer work.

Light to moderate lifting or moving is required up to 25 pounds

Regular, predictable attendance is required

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Moderate noise (i.e. business office with computers, phone and printers, light traffic).Ability to work in a confined area in some situations.

Ability to sit at a computer terminal for an extended period of time.

Standard office lighting.
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