Intake Coordinator

Job Description

Job Title: Intake Coordinator

Location: Quincy, IL

Department: Clarity Healthcare

Employment Type: Full-time

Shift: Monday - Friday, 8:00 AM - 5:00 PM

Are you highly organized and customer-focused? Do you want to make a positive impact in the lives of individuals and families navigating behavioral health services? Join our team as an Intake Coordinator
!

As an Intake Coordinator, you’ll be the first point of contact for clients and referral sources, ensuring a smooth, efficient intake and referral process. You’ll verify insurance, complete intake documentation, schedule appointments, and maintain compliance with internal policies and external regulations. Our ideal candidate thrives in a fast-paced environment, demonstrates compassion, and excels in communication and organization.

• 29 Days of PTO
• Pay $16.00 - $19.00
• Eligibility for HRSA Loan Repayment
  * eligibility requirement
• Employee benefits package - health, dental, vision, retirement, life, & more*
• Competitive 403(b) Retirement Savings Plan – up to 5% match for Part-Time and Full-Time employee
• Company-paid basic life insurance
• Emergency Medical Leave Program
• Flexible Spending Accounts – healthcare and dependent child-care
• Health & Wellness Program
• Employee Assistance Program (EAP)
• Employee Discount Program
• Mileage Reimbursement (when applicable)

• Welcome clients and gather required information at the point of intake
• Verify insurance coverage and benefits; ensure financial clearance
• Schedule appointments for consultations, assessments, and follow-up care
• Accurately complete intake and admission paperwork
• Maintain up-to-date census information using Bed Board
• Enter client/patient demographic and clinical information into the EHR
• Communicate effectively with referral sources and internal departments
• Address client concerns and coordinate appropriate resolutions
• Maintain organized client charts and perform clerical support duties
• Ensure compliance with regulatory and accreditation standards
• Participate in cross-location collaboration and support as needed
• Other duties as assigned

• High school diploma or equivalent required
• Prior experience in medical office administration, intake, or front-desk support preferred

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Brightli is on a Mission: A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Preferred Family Health Care is a Smoke and Tobacco Free Workplace.