Patient Access Coordinator

Overview

Location: Quincy, IL Pay Range: $40,747.20 – $61,131.20 annually | Based on Relevant Experience Schedule: Full-Time, Monday – Friday, 8:00 a.m. – 5:00 p.m. (occasional flexibility outside normal business hours to support operational needs)

Quincy Medical Group is seeking a strong, steady leader to serve as our Patient Access Coordinator. This role oversees the front line of the patient experience — scheduling, insurance verification, inbound calls, and patient check-in — where accuracy, efficiency, and professionalism directly impact patient satisfaction and financial performance.

You will lead a large team of entry-level staff in a fast-paced environment that requires clear expectations, consistent follow-through, and the ability to coach through performance challenges. This role is best suited for someone who is resilient, comfortable having direct and constructive conversations, and confident holding team members accountable while maintaining respect and professionalism.

Previous experience in a Patient Access Representative or similar frontline healthcare role is strongly preferred so you can lead with credibility and technical understanding. Leadership experience is strongly preferred.

To be considered for this role, please complete our Culture Index Survey.

The Patient Access Coordinator oversees daily registration, scheduling, insurance verification, and point-of-service collection operations. You will monitor performance metrics such as accuracy, copay collection, workflow compliance, and call quality while providing real-time coaching and structured feedback. Responsibilities include managing staffing schedules, supporting onboarding and structured training plans, conducting 30-, 60-, and 90-day reviews, and completing formal evaluations.

This role requires analyzing trends, identifying gaps, reinforcing SOP adherence, and partnering with leadership to improve efficiency and reduce errors. You will address performance concerns directly and professionally, document appropriately, and ensure accountability standards are consistently applied across the team. Maintaining operational stability and service quality is essential.

• Core Benefits:
  Comprehensive health, dental, and vision insurance, including a health navigation assistant.
• Life & Disability Insurance:
  Employer-provided life insurance and short- and long-term disability coverage.
• Tuition Reimbursement:
  Up to $5,250 annually to support your educational goals.
• Paid Time Off:
  Flexible time off for salaried team members, plus 6 paid holidays and 5 paid volunteer days.
• Parental Benefits:
  Up to 12 weeks of paid parental leave, childcare assistance, and financial support for adoption and surrogacy.
• Financial Perks:
  Bi-weekly 401(k) employer match and access to earned wages before payday through the Instant Pay Benefit.

• 2+ years of Patient Access Representative or similar frontline healthcare experience strongly preferred
• Prior leadership or supervisory experience strongly preferred
• Strong understanding of scheduling workflows, insurance verification processes, and point-of-service collections
• Demonstrated ability to coach, mentor, and hold team members accountable
• Comfortable addressing performance concerns and leading challenging conversations
• Strong organizational skills and attention to detail
• Professional, steady communicator who remains composed in a fast-paced environment

This role offers the opportunity to lead a critical service line that directly shapes the patient experience. If you are a structured, resilient leader who values accountability and continuous improvement, we encourage you to apply today.