Technical Support Engineer

Overview

Job Title
:
Technical Support Engineer

Location
:
Quincy, IL (Onsite)

About Us
Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gasses, and powers - to increase industrial productivity, efficiency, and sustainability.

Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we  driving growth with an entrepreneurial spirit and ownership mindset. Learn more at  and join us to own your future.

Job Overview
Step Into the Front Line of Mechanical Innovation. As a Technical Support Engineer with the Compression Technologies North America division, you  be the mechanical authority behind our air systems solving complex issues, elevating performance, and keeping customers running at full strength. This role is built for those with true hands-on mechanical experience—not just theory, but has time spent on mechanical / industrial machines, with an understanding how they  built, how they fail, and how to fix them.

You  be the backbone of our mechanical service group, partnering with providers in the field, diagnosing challenging issues, and delivering the technical guidance that drives uptime and trust. Beyond support, you  help shape the future-contributing to product design, field testing, and real-world implementation of new technologies.

We  looking for a mechanically minded problem-solver with hands-on equipment experience—someone who thinks like a mechanic, communicates like a pro, and stays calm when challenges arise. If you  ready to apply what you know, support others, and make a tangible impact, this role offers a powerful platform to grow and be heard.

• Acquire subject matter expertise in assigned air products and maintain expertise in addition to representing training and technical support on new product development teams.
• Provide technical support for the field support organizations (IRCC's and Distribution) and directly to customers as required via phone, emails and customer site visits.
• Support contact management capability for interaction with channel field technicians in support of resolving complex product and system issues impacting our customers.
• Provide problem solving in a technical support role and load repetitive quality / reliability issues into QRMSa.
• Compile technical bulletins fault trees and troubleshooting guides to ensure field personnel have access to latest updates / reference data. This includes contributing to the Knowledge Base to improve field connectivity and effective troubleshooting, through all mode of multimedia.
• Communicate with peers, Engineers, Operations and Management to understand product specifications and root causes of issues.
• Mentor Product Support team members by enhancing the professional and technical skills, in addition to Global Multi-media technical solution authoring and deployment.
• Participates in the activities of global expertise network leaders to drive Tech Direct knowledge management execution; improve technician effectiveness with faster access to solutions and knowledge base.

• Bachelor s degree or relevant mechanical and work experience equivalent.
• 5+ years  experience in mechanical / industrial work environment.

• Technical Expertise & Hands-On Problem Solving
• Cross-Functional Collaboration & Communication
• Knowledge Management & Technical Training
• Customer-Centric Field Support
• Strong problem-solving skills to resolve complex technical and system issues impacting customers.
• Demonstrated ability to navigate conflict and differing opinions while consistently fostering collaboration and professionalism with internal and external stakeholders.
• Ability to compile and maintain technical bulletins, troubleshooting guides, and fault trees.