Clinical Informatics Nurse Quincy

Description

The Clinical Informatics Nurse will employ nursing knowledge and technical savvy to provide exceptional support to assigned department in the use of the Electronic Health Record system s position is on-site only.

• Provides subject‑matter expertise in the use of the Electronic Health Record (EHR) system in a patient care setting.
• Provides phone support to providers, residents, medical students, ancillary staff and clinical staff, answering questions related to the EHR.
• Travels to SIU clinic areas to assist providers and clinical staff with use of the EHR on‑site as necessary.
• Troubleshoots issues related to all elements of the EHR, utilizes ticketing system, and documents all courses of action taken, escalating issues as necessary and appropriate.
• Coordinates the support provided to SIU by the Clinical Informatics teams at Springfield Clinic and Memorial Health Systems. Ensures completion of open issues.
• Works closely with the Clinical Informatics teams at Springfield Clinic and Memorial Health Systems to ensure the best possible EHR support experience for all SIU providers and clinical staff.
• Serves as a champion for all SIU Medicine IT teams and initiatives. Maintains a positive and professional attitude at all times while acting as a representative of SIU Medicine.
• Monitors SIU Clinical Informatics task list daily; monitors department task lists and notifies management of issues; works task lists to troubleshoot issues.
• Monitors new interface for accuracy; tests new interfaces before go live; troubleshoots interface issues with interface teams.
• Handles clinic support: clinics call or email SIU CI team directly for all central projects. All users have direct access to the SIU CI.
• Monitors techsupport tickets for TW clinicalapps tickets; reviews department requests for Ops approval; takes request for Ops approval; then to AOC Ops approval if necessary; submits approved Ops/AOC Ops tickets to MSO or notifies requestor and clinic manager if request was denied with explanation; monitors tickets submitted to MSO; tests as needed for build requests; enters tickets in on all build items for tracking;
  
  watches for completion of build tickets, and confirms accuracy with requestor/CI/AI before closing the ticket.
• Builds the following items in supported applications:
  Touch Works; user build and inactivation; password resets; notes; task lists; work lists; patient list; dictionary entries; charge; sites; letterhead; personalize provider and user profiles; completes enhancement request for all order and flowsheet build.
• Manages patient portal: daily reporting; weekly new user reporting; incoming new user requests – includes verification of identity; messages to new connected users; rebranding/marketing; training/end‑user support; deceased patients; refreshing of patient chart when a document/result is invalidated; prenatal: user build and inactivation; password resets;
  Touch Works scanning/Indexing;
  Chart2
  
  PDF; application support; training; support of end users; patient education; db Motion; stimulus admin; precise ; dictation/transcription/scribes; PACS system; template build; interface testing; template testing.

• Provides education to clinical areas regarding the nature of problems and remedial procedures to prevent future occurrences.
• Provides proactive support to all faculty and clinics staff. Provides education and training as needed. Assists in the evaluation and development of clinical informatics‑related training programs.
• Routinely visits all assigned clinical areas to answer questions, provide training, and assess issues. Observes usage of the system and identifies opportunities for improvement. Follows up in a timely manner to ensure a “closed loop” on all problems and concerns.
• Maintains active communication with clinical administrators regarding potential workflow changes associated with full utilization of the EHR. Assists with measurement of benefits associated with process changes and the implementation of new technologies.
• Trains all new users and providers in a classroom setting; works side by side with all new providers their…