Manager in Training IL

Job Details

Location:

6120 Broadway - Quincy, IL 62305

Salary Range: $9.62 - $120.19 Hourly

• Staffing: recruiting, interviewing, hiring, orientation, training, and ongoing development of department team members; maintain staffing guidelines.
• Training: provide WCT training, maintain department certification, create action plans, and coordinate hiring with other managers.
• Scheduling: create weekly schedules within labor guidelines through the business review.
• Incentives:
  
  develop and implement incentive programs and contests to motivate teams.
• Performance: give regular feedback, conduct appraisals, administer merit increases, and assist the General Manager with performance management of other managers.
• Service Standards: coach and provide follow‑up to ensure execution of service standards and guest experience; communicate through departmental meetings.
• Training & Permits: ensure all staff have current state training and permits.
• Guest
  
  Experience:
  
  manage the Guest Comment program and use the GEM program to gather feedback and adjust service.
• Quality Operations: implement food and bar product rollouts, communicate with vendors, monitor menu specs, and handle equipment and inventory issues promptly.
• Sales & Profits: control food and bar costs, maintain inventory levels, understand P&L, set projections, and implement incentive contests.
• Physical & Administrative: conduct end‑of‑day procedures, manage invoices, and ensure equipment repairs are completed on time.
• Safety & Compliance: operate consistently with health regulations and safety practices.

• Heart of House: manage food cost, labor results, vendor orders, inventory, projections, and P&L analysis.
• Bar: control beverage costs and labor, maintain inventory, manage waste and discounts, and develop bar sales incentives.
• Hospitality: support marketing initiatives and sales incentives.

• Highly motivated, self‑directed, results‑driven with strong organization, attention to detail, and professional communication.
• Capacity to create an engaging environment for guests and staff.
• Basic mathematical skills.
• Track record of managing multiple priorities in a fast‑paced environment.
• Maintains confidentiality and enforces policies and compliance.
• Minimum of 2 years of restaurant or retail management experience, preferably with a full bar.
• High school diploma or equivalent.
• Valid driver’s license to travel between units.
• Success in a background check.
• Ability to lift 50 pounds regularly.
• Completion of Buffalo Wild Wings Management Certification program.

This job description may change over time. World Wide Wings reserves the right to add or delete duties at its discretion. The description is intended to describe the general level of work and is not all‑inclusive.