Floral Designer

Overview

Job Title:

Floral Designer

Department:
Floral

FLSA:
Non-Exempt

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Creates floral arrangements at the request of customers and fills necessary merchandising needs. Takes floral orders in person and over the telephone. Operates as a lead with the floral clerks.

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Accountable and

Reports to:

District Store Director, Store Manager, Assistant Managers of Perishables, Store Operations, and Health Wellness Home;
Floral Department Manager. Positions that Report to you:
None.

• Provide prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smile and greet customers in a friendly manner in the store, including within the floral department.
• Learn customers’ names and address them by name whenever possible.
• Assist customers by escorting them to products, securing items, assisting with loading heavy items, noting and passing along customer suggestions or requests, and other tasks to enhance the shopping experience.
• Answer the telephone promptly with friendly, helpful service.
• Work with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Clean, process, and cut flowers appropriately.
• Be responsible for the department in the absence of the Manager or Assistant Manager.
• Understand and process FTD, interstore, Teleflora orders, and Internet Orders.
• Inventory product, evaluate status, care for damaged product, and replenish as needed.
• Fill customer orders completely and create floral arrangements in a timely manner.
• Ensure floral products are fresh in the shop and storewide; maintain the floral area cleanliness.
• Take special requests for product in person or by telephone.
• Counsel customers regarding plants and floral care.
• Identify key areas to place specials within the store.
• Operate as a lead with the floral clerks, including training and handling telephone orders.
• Order flowers and supplies daily or as needed with direction from the Floral Manager.
• Address customer issues and product problems.
• Understand the basics of floral products, care and handling, plant and flower identification, and be able to explain product requirements to customers.
• Unload trucks, store products properly, replenish merchandise, wrap flowers carefully to avoid damage.
• Adhere to company policies and store guidelines.
• Report to work as scheduled and on time.

• Deliver product as necessary.
• Share ideas for arrangements for customers (funerals, weddings, anniversaries, etc.).
• Read industry references, learn from floral experts, and stay open to new ideas.
• Help with store events and decorations as needed.
• Assist in other areas of the store as needed.
• Perform other job-related duties and special projects as required.

• Instructing, assigning work, reviewing work, planning work of others, maintaining standards, coordinating activities.
• Has the authority to recommend disciplinary actions.

• Ability to solve practical problems with a variety of variables and limited standardization; interpret instructions.
• Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
• Ability to file, post, and mail materials; copy data; interview to obtain information; guide people and provide basic direction.

High School or three years of similar or related work experience.

• Medium work: exert up to 50 pounds of force occasionally and 20 pounds frequently, and 10 pounds constantly to move objects.
• Vision requirements: near and far vision with or without correction, depth perception, color vision, and field of vision.
• Physical activities include climbing, balancing, stooping, kneeling,…