Delicatessen Clerk

Additional Considerations (if any):

Must be 18+

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At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title: Delicatessen Clerk

Department: Delicatessen

FLSA
:
Non-Exempt

General Function :

As a Delicatessen Clerk, this position will be responsible for handling food in a safe manner and ensuring the work area is always clean and neat. You will run the department registers and receive payments, make change, etc., where applicable. Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Core Competencies

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations:

Accountable and

Reports to:

District Store Director, Store Manager, Assistant Managers of;
Perishables, Store Operations, and Health Wellness Home;
Food Service Director;
Delicatessen Department Manager

Positions that Report to you:
None

Primary Duties and Responsibilities :

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Assists customers by: (examples include)
  • escorting them to the products they’re looking for
  • securing products that are out of reach
  • loading or unloading heavy items
  • making note of and passing along customer suggestions or requests
  • performing other tasks in every way possible to enhance the shopping experience.
• Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking customer orders.
• Takes customer orders at the delicatessen counter.
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Reviews orders for the day.
• Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
• Reviews the status and appearance of the food for freshness.
• Ensures that an adequate food supply is ready and on hand and develops or follows a production list.
• Anticipates product needs for the department on a daily basis.
• Prepares, finishes, and replenishes product as necessary.
• Checks in product, puts product away, and may review invoices.
• Runs the department registers and receives payment, makes change, etc., where applicable.
• Removes trash in a timely manner.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

Secondary

Duties and Responsibilities:

• Washes dishes as necessary.
• Orders product and supplies as necessary.
• Delivers orders as needed.
• Prices products for customers as necessary.
• Assists in other areas of store as needed.
• Performs other job related duties and special projects as required.

Knowledge, Skills, Abilities and Worker Characteristics:

• Must be able to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing
• Must be able to solve arithmetic calculations involving fractions, decimals and percentages.

Education and Experience:

Less than high school or equivalent experience and six months or less of similar or related work experience.

Physical Requirements:

• Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally, 20 pounds of force frequently, and 10 pounds of force constantly to move objects.
• Visual requirements include clarity of vision at a distance of more than 20 inches and less than 20 feet with or without correction, color vision, depth perception and field of vision.
• Must be able to perform the following physical activities:
  Climbing, balancing, stooping, kneeling, reaching,…