NFI ACE Hardware In-Store Training Specialist

SUMMARY

The In-Store Training Specialist is responsible for managing, designing, developing, coordinating and conducting all training programs company wide in our stores for in-store employees, with a focus on Front-Line Sales Associates.

• Train Store Directors in the following
• Cash reporting (CDB/OCR, Over/Shorts, Deposits, Safe cash)
• Weekly mail process.
• Inventory processes
• Eagle Mobile +, Eagle PO'S
• Create & Receive normal, credit, Defective PO's, Keep PO Files clean),
• Between store transfers
• Store use items
• Paint Colorant Inventory
• PIP/RPI
• Mango counts,
• Placeholder SKU's updates
• RGA Returns
• Policy A returns
• Policy B&C returns
• returns
• RSO, RSO Acceptance
• Shoot the Outs Process
• Price Changes audit (IPC/RPC process)
• Price Variance by store (Compass, ADW report)
• Item Change Management (ICM)
• Mango COM process
• Planogram changes – (ADW report cancelled and closeout SKU's to COM) Planogram change Management
• New Item Request
• ITR Review each month
• House Account audit (RAG, over 60 report) each month
• Train new associates as needed on all processes related to Inventory
• Communicating with management to identify training needs
• Mapping out development plans for teams and individuals.
• Assist in the implementation and standardization of all Standard Operating Procedures company wide.
• Travel as needed to each location
• Others duties as assigned

• Product knowledge
• Teaching/training skills
• Passion for hardware business
• Leadership skills
• People/Communication skills
• Excellent Customer Service skills
• Integrity
• Ability to multi-task
• Valid Driver's License

• Directly supervises their area of responsibility.
• Follows NFI policies and applicable federal, state and local laws
• Address complaints and resolve problems
• Training & guiding Ace Management

• High school diploma or general education degree (GED)
• Hands-on experience coordinating multiple training events in a corporate setting
• Experience with e-learning platforms
• Microsoft Office proficiency
• Minimum of 2 years' retail management experience

• Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Write reports, business correspondence, and procedure manuals.
• Present information and respond to questions from groups of managers, clients, customers, and the general public.

· Basic math concepts (addition, subtraction, division, multiplication, percentages, distribution, penetration, gross profit, and sales per associate hour)

· Some locations may require Power Industrial Truck Certification

• Slip resistant shoes with closed toe and heel
• Safety Cutter
• Knives
• Apron
• Uniform per store policy

Regularly (Over 2/3 of the time)

• Stand
• Walk
• Use hands to finger, handle, or feel
• Reach with hands and arms
• Communicate with associates and customers
• Lift and/or move up to 25 pounds

Frequently (Between 1/3 to 2/3 of the time)

• Climb
• Balance
• Stoop
• Kneel
• Crouch
• Lift and/or move up to 50 pounds

Occasionally (Less than 1/3 of the time)

• Sit
• Overhead lifting
• Crawl
• Smell
• Lift and/or move up to 100 pounds

• Close
• Distance
• Ability to adjust focus
• Ability to distinguish colors

Occasionally

• Outside weather conditions
• Work in high places
• Fumes or airborne particles
• Toxic or caustic chemicals
• Risk of electrical shock

• Moderate in most areas
• High in areas with lumber processing equipment