Bakery Cake Designer

Job Title

Bakery Cake Designer

Bakery

Non-Exempt

Responsible for decorating bakery items. You will assist customers with their bakery orders by telephone and in person at the store, and ensure a positive company image through courteous, friendly, and efficient customer service to both customers and team members.

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Accountable and

Reports to:

District Store Director, Store Manager, Assistant Managers of Perishables, Store Operations, Health Wellness Home, Bakery Department Manager.

Positions that report to you:
None.

• Provides prompt, efficient, and friendly customer service by exhibiting caring, concern, and patience in all interactions, treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Assists customers by:
  • Escorting them to the products they’re looking for
  • Securing products that are out of reach
  • Loading or unloading heavy items
  • Performing other tasks in every way possible to enhance the shopping experience
• Answers the telephone promptly and provides friendly, helpful service to customers who call, including taking product orders.
• Takes customer orders at the Bakery counter.
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Checks orders for the day and sets up a timeline and production schedule.
• Decorates bakery items in a timely manner.
• Keeps current on new designs and trends.
• Ensures department standards are met.
• Checks cake orders for details (size, deco pack, icing needs, dates) daily and indicates supply needs.
• Orders supplies for the decorating area and checks off the order.
• Delivers product and sets up wedding cakes on site (outside the store).
• Communicates with the bakery manager regarding displays, weekly ads, and special needs on a daily basis.
• Checks product dates, pulls cases for work, and lists items to fill or replace.
• Develops bakery orders for bakers on a daily basis (orders cakes, sizes, etc.).
• Tracks daily retail production and identifies, with co-workers, tasks to be completed.
• Operates as a lead worker with part-time or other employees (instructs and reviews work).
• Participates in employee cross training.
• Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

• Wraps all product as necessary.
• Assists in other areas of the store as needed.
• Performs other job‑related duties and special projects as required.

• Must have the ability to solve practical problems with limited standardization and interpret instructions.
• Ability to do arithmetic calculations involving fractions, decimals, and percentages.
• Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.

High school or equivalent experience and six months or less of similar or related work experience.

• Must be physically able to exert up to 100 pounds of force (shared team lifting) occasionally; up to 50 pounds frequently; and up to 10 pounds constantly to move objects.
• Visual requirements include vision from less than 20 inches and more than 20 feet with or without correction, color vision, depth perception, and field of vision.
• Must be able to perform the following physical activities: climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

The duties for this position are normally conducted in a store environment. There is significant pressure to meet deadlines and handle multiple priorities. Exposure to flour dust, noise, cleaning chemicals/solvents, residual fumes, and temperature extremes is present.

Standard tools and equipment used in a bakery environment include mixers, ovens, turntables, tips, bas, airbrush, telephone, copy cake machine, and intercom system.

Has daily contact with the general public taking orders and weekly contact with suppliers/vendors.

The anticipated hourly starting wage for this position is $16.00 to $20.00 depending on experience.