SSVF Case Manager - Western IL-Quincy, IL

Job Title

SSVF Case Manager – Supportive Services for Veteran Families (SSVF)

Quincy (IL‑519 CoC)

Quincy (IL‑519 CoC)

SSVF Region 1 Supervisor

Non‑Exempt, Full‑Time

205 – Grant Funded

$19.97 – $23.96 hourly

At The Salvation Army, we are dedicated to "Doing the Most Good" and provide services designed to combat homelessness and hunger, provide safe spaces for youth, achieve and maintain sobriety, and give hope to the hopeless. The Salvation Army North and Central Illinois Division delivers these services to people in need.

Our SSVF program aims to provide critical time intervention and strength‑based case management to Veterans and their families. The role helps break the cycle of crisis and vulnerability, promotes sustainable permanent housing interventions, and fosters deeper understanding of the transformation carried out by the division.

• Ensure program criteria, referrals and procedures are maintained for SSVF program Veteran participants.
• Develop a case plan with the participant within one week of enrollment with specific short‑ and long‑term goals, when needed.
• Schedule regular meetings with participants to review and update goals. Conduct home visits as appropriate.
• Provide participants with links to community services as needed.
• Provide services as needed, e.g., court appointments, landlord/tenant conflict resolution.
• Educate Veterans in life skills such as Resiliency, Tenant Education, and Financial Literacy.
• Participate in housing searches and scheduling housing inspections.
• Provide intake, including required documentation for admission, referral needs, program details and expectations.
• Conduct outreach, intake, and enrollment activities.
• Using a strengths‑based perspective, encourage positive lifestyle changes for Veterans to maintain housing.
• Provide resources and referrals as needed to Veterans and household members.
• Flex schedule to meet with full‑time employed Veterans during non‑standard business hours.
• Ensure client confidentiality in accordance with established procedures and regulations.
• Perform other duties as assigned that relate to the mission and goals of the SSVF Program.

• Maintain complete and accurate electronic client records that include assessment, eligibility, intake, case plan, documentation of progress, challenges, accomplishments, discharge plan and all follow‑up contact.
• Provide electronic detailed case note records.
• Participate in quality assurance/CARF Task Force Group.

• Attend community meetings and Coordinated Entry By‑Name‑List reviews.
• Collaborate and communicate with Health Care Navigator, Legal Services and Financial Literacy staff for appropriate referrals and coordination of services.
• Attend community Veteran events such as Stand Down, Veteran Resource Fairs, etc.
• Communicate effectively with VA HUD‑VASH and Salvation Army personnel.
• Attend weekly, monthly meetings and annual training events.

• Successfully satisfy the training requirements associated with the position and as required by The Salvation Army.

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Bachelor’s degree in human services, social work or related degree preferred; significant related experience may be considered in lieu of a degree.

• An in‑depth knowledge of VA programs and guidelines.
• And/or Veteran status.

• Experience working in diverse environments such as homeless shelters, service facilities, streets, offices, hospitals and all other locations as necessary to fulfill program objectives.
• Experience in working with Veteran population and have experience in areas of substance abuse, Veterans assistance and PTSD is beneficial.
• Prior knowledge and training in Critical Time Intervention (CTI), harm reduction, Housing First, Trauma Informed…