Administrator Claims

Introduction

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Ahold Delhaize USA associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Administrator Risk Management is responsible for a wide variety of administrative and clerical duties that support both internal and external customers. This role supports the claims and insurance areas of Risk Management.

Our flexible/hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days.

Applicants must be currently authorized to work in the United States on a full-time basis.

• Provides superior customer service answering and routing telephone calls/exchanging information/fielding requests appropriately.
• Timely manage/respond to department emails/fax transmittals.
• Enter newly reported claims into the claims management system.
• Prepare correspondence, department reports, and other documentation as needed.
• Review and complete task queues/diaries.
• Maintain complete/accurate vendor records and financial records.
• Electronic/manual payment entry within authority limits.
• Obtain payroll information needed to complete wage statements and as needed in the investigation of claims.
• Develop a working knowledge of internal policies and procedures.
• Provide backup support for team members, support projects assigned by Supervisor as needed.
• Additional job duties may be assigned as needed to meet the needs of the business and support our Values.

• High School diploma or equivalent.
• Ability to maintain confidentially.
• Ability to work independently and in a team environment.
• A desire for self-development through on-the-job training and self-development opportunities.
• Strong time management skills.
• Exceptional organizational skills.
• Ability to multi-task with constant interruptions.
• Develop and maintain relationships with associates, employers, and attorneys.
• Proficient in Office 365 and other business-related software.
• Must be able to work under pressure while meeting deadlines and maintaining accuracy.
• Two years of experience in an insurance or self-insured environment preferred
• Knowledge of medical, legal, insurance and claims terminology preferred