Change Manager, Business

The Change Manager role will be joining an established Change Management team handling a complex Transformation program. The program is comprehensive and multi-year, with multiple concurrent delivery work streams and dependencies to manage. This role will work with their Change Management counterparts and shared stakeholders to roll out and manage a comprehensive and consumable change roadmap.

The Change Manager is responsible for planning, leading, and executing change management strategies that ensure organizational initiatives are successfully adopted and sustained. This role partners closely with project managers, business leaders, other change managers and stakeholders to minimize disruption, manage resistance, and maximize employee engagement during periods of change.

• Develop and implement comprehensive change management strategies aligned with organizational objectives
• Conduct change impact assessments and stakeholder analyses to identify risks, readiness levels, and adoption needs
• Create and execute communication plans that clearly articulate the purpose, benefits, and progress of change initiatives
• Partner with project and program managers to integrate change management activities into project plans
• Design and deliver training, coaching, and reinforcement strategies to support adoption
• Identify, assess, and manage resistance by working with leaders and teams to address concerns
• Establish success metrics and track adoption, engagement, and sustainability of change initiatives
• Provide guidance and support to leaders and people managers to reinforce desired behaviors
• Ensure consistent application of change management methodologies across initiatives
• Prepare executive updates and presentations on change progress, risks, and outcomes

• Bachelor’s degree in Business, Organizational Development, Human Resources, or a related field (or equivalent experience)
• 5-7+ years of experience in change management, organizational development, or project/program management
• Proven experience leading change for complex initiatives (e.g., technology implementations, process improvements, mergers, or transformations)
• Strong knowledge of change management frameworks (e.g., Prosci ADKAR, Kotter, Lewin)
• Excellent communication, facilitation, and stakeholder management skills

• Change management certification (Prosci, CCMP, or similar)
• Experience working in agile, hybrid, or large‑scale enterprise environments
• Background in technology, systems implementations, or digital transformation
• Experience coaching senior leaders and executives through change

Eligible employees have access to a wide range of customizable benefits including health, dental, mental health, vision, short‑ and long‑term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, employee/family assistance plans, retirement savings plans and pension plans, global share ownership plan with employer matching, financial education and counseling resources, and generous paid time off. Additional statutory leave provisions apply by location.

At Manulife/John Hancock, we embrace diversity and work to attract, develop and retain a workforce that reflects the customers we serve. We are committed to fair recruitment, retention, advancement and compensation, and we administer all practices and programs without discrimination on the basis of race, ancestry, place of origin, color, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

Massachusetts: $92,475.00 USD – $ USD

Canada (Ontario): $85,300.00 CAD – $ CAD