Manager II, DSD Governance Stop & Shop

Introduction

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Ahold Delhaize USA associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

This role serves as a key leader within the centralized DSD Governance team and is responsible for establishing, reinforcing, and advancing governance, compliance, and accountability standards across the DSD channel for ADUSA brands. Acting as the primary liaison for assigned brand(s), this position drives consistent execution, governance, and supplier accountability in alignment with DSD standards and brand expectations. The role drives structured oversight of the DSD Global Worx Improvement and Accountability programs, ensuring alignment to defined controls, standardized processes, and measurable performance outcomes.

The role spearheads cross-functional initiatives to address systemic DSD performance opportunities, including policy, process, and operating model enhancements. In close partnership with Retail Operations, Category Merchandising, Finance, IT, and a broad network of DSD suppliers, this leader ensures disciplined execution and measurable performance improvement across the DSD channel.

This position plays a critical role in embedding the company's new way of working within DSD by influencing change across internal stakeholders and external supplier partners.

Through deep understanding of the end-to-end DSD flow-from order creation through on-shelf availability-this leader identifies root causes of performance gaps and delivers holistic, data-driven solutions that reduce out-of-stocks, improve sales performance, and enhance the customer experience. The role carries direct accountability for driving revenue growth, operational improvements, and achievement of defined performance targets within the DSD channel.

Our flexible/hybrid work schedule includes 3 in‑person days at one of our core locations and 2 remote days. Our core office locations include Quincy, MA.

• Serve as a lead within the DSD supply chain governance structure, building and maintaining strong, collaborative relationships across Brand Leadership, Retail Operations, Merchandising, Finance, IT, Omnichannel Commercial Support, e‑Commerce, and the DSD supplier community.
• Act as the primary governance point of contact for assigned brand(s), ensuring adherence to standardized DSD policies, procedures, controls, and performance expectations.
• Oversee execution and continuous improvement of the DSD Global Worx platform and Accountability Program, ensuring tools, reporting, and processes drive measurable outcomes for Brands and Suppliers.
• Monitor, manage, and resolve DSD Governance-related concerns by partnering extensively with Retail Operations, Field Merchandising teams, and Suppliers to ensure consistent execution and compliance.
• Leverage the DSD Accountability Program, within participating Brands, to evaluate supplier performance against established KPIs, drive rapid issue resolution, and improve in‑stock conditions and sales performance.
• Develop and implement enhanced reporting, measurement frameworks, and system capabilities within the Global Worx platform to strengthen governance visibility, compliance tracking, and performance management.
• Manage and monitor data associated with the DSD Tablet Check‑In process to ensure supplier adherence to brand standards and expectations.
• Partner cross‑functionally to assess supplier execution, financial impacts, and operational risks, identifying root causes and implementing sustainable corrective actions.
• Collaborate with the DSD Standards Team to identify process improvement opportunities that drive efficiency, reduce operational risk, enhance service levels, and support revenue growth.
• Provide structured performance feedback and strategic guidance to Suppliers, recommending alternative methodologies for ordering, transportation, receiving, and…