R-794763 Operations Client Service, AVP (Open

Who we are looking for

In this customer-facing role within the Client Service organization of the Investment Services division, you will be responsible for overseeing end-of-night service performance, managing projects, and coordinating across cross‑functional operations and technology teams to ensure high‑quality outcomes for our clients. The role serves as a primary point of contact combining service governance, relationship oversight, and solutioning capabilities to enhance the client experience through the power of One State Street.

You will be joining the Investment Services function that enables us to deliver a comprehensive, holistic approach to each client relationship—asset managers, asset owners, insurance companies, and official institutions globally. Our client‑facing functions work together to bring the best solutions and services the firm has to offer across all locations, products, and capabilities.

• Ensure daily adherence to end‑of‑night SLAs and manage client communications as necessary.
• Manage client relationships and sentiment via extensive daily interaction with clients and internal counterparts.
• Maintain superior client service by acting as an advocate and proactively identifying issues that could impact satisfaction.
• Work closely with internal teams and clients, facilitating communication to ensure an effective operating environment.
• Provide overall project management for client‑related and internal initiatives, acting as a liaison between business units to ensure successful implementation while managing internal and external expectations.
• Begin to focus on strategic aspects of maintaining long‑term relationships and helping to grow share of wallet.
• Keep senior management informed of new developments, service issues, and potential new business opportunities.

These skills will help you succeed in this role:

• Ability to work effectively with internal groups to achieve desired results for our clients.
• Operate with minimal supervision and an owner’s mindset in a complex, fast‑moving environment.
• Experience in a client‑facing role, robust communication skills, and some presentation experience.
• Proficiency on enterprise platforms.

BS/BA degree required. Must have 4-6 years of financial services experience in operational, product management, or a project oversight capacity. Strong communication skills and ability to present to clients and senior STT management. Experience with Canadian‑domiciled products is a plus.

$80,000 - $140,000 annual. The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location, the applicable range could differ.

Employees are eligible to participate in State Street’s comprehensive benefits program, which includes a retirement savings plan (401(K) with company match), insurance coverage (basic life, medical, dental, vision, long‑term disability, and other optional coverages), paid‑time off (vacation, sick leave, short‑term disability, and family care responsibilities), access to an Employee Assistance Program, incentive compensation (annual performance‑based awards), and eligibility for certain tax‑advantaged savings plans.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Visit our careers site for more information:
State Street Careers.