Manager I Store Initiatives

Category/Area of Expertise: Store Operations Support

Job Requisition: 541289

Address: USA-MA-Quincy-1385 Hancock Street

Store Code: Store Support - Brands (5148989)

Here at Stop & Shop, we've been serving our customers and neighborhoods for more than a century. A lot has changed in that time, but one thing hasn't:
Stop & Shop is a place where everyone can thrive and feel like they're part of family.

Our more than 50,000 associates enjoy competitive salaries, comprehensive benefits and discounts to support professional and personal journeys and flexibility that fits their lives.

The Manager I, Store Initiatives plays a critical role in bridging Store Operations and Innovation by driving the successful deployment and sustainability of key operational initiatives. This role supports efforts across technology rollouts, continuous improvement, Lean methodology, business processes, associate-facing change, and major transformation projects such as Continuous Improvement Solutions and Store of the Future.

This position is responsible for leading change management strategies, operationalizing solutions, ensuring sustainable adoption, and providing leadership throughout the initiative lifecycle-from concept through implementation and handoff to core business owners.

• Lead and apply change management principles early in project planning, including stakeholder assessments, end-user engagement, and sponsorship alignment.
• Develop and execute change management strategies including communications, training, rollout planning, and readiness assessments.
• Act as a subject matter expert in change leadership and sustainable process improvements across the store environment.

• Collaborate with Labor and Optimization teams to define timelines for testing, piloting, and deployment.
• Translate operational strategies into actionable plans, including the development of KPIs and performance metrics to measure success.
• Operationalize outputs from optimization efforts to bring scalable, sustainable solutions to life in stores.

• Lead the industrialization of operational best practices and new initiatives across the Brand (e.g., scheduling practices, policy execution).
• Develop formal handoff plans to transition solutions to business owners and embed new practices into standard operations.
• Ensure all solutions are communicated and adopted across key support teams, including HR and Operations.

• Design and lead training programs, including "train-the-trainer" sessions, to ensure knowledge transfer across store operations.
• Develop and deploy communication and training plans to support successful adoption of initiatives.
• Drive certification, reinforcement, and knowledge check programs to ensure long‑term sustainability.

• Partner with cross‑functional teams to gather data, conduct analysis, and shape business strategies aligned with brand objectives.
• Engage with District Directors and key stakeholders in regular check‑ins, problem‑solving sessions, and performance reviews.
• Support ADUSA strategy implementation across all brands.

• Define and track success metrics, analyze performance through dashboards and benchmark reports.
• Work with business leads to embed key metrics into performance management tools and appraisals post‑deployment.
• Design and deliver assessment and reinforcement plans to monitor progress and adoption over time.

• 7 years operational experience
• Bachelor's degree or equivalent years experience
• Proven experience in change management, operational strategy, and cross‑functional leadership
• Strong analytical skills with the ability to translate complex data into actionable insights.
• Expertise in project deployment, training development, communication planning, and stakeholder engagement.
• Experience in driving continuous improvement, Lean processes, or related methodologies is preferred.
• Excellent communication and leadership skills, with the ability to influence at all levels of the organization.
• The ability to travel 20%