Senior Specialist, ET & Sales Support

Responsibilities

• Manage contract workflows, including agreements, renewals, and amendments, ensuring compliance with internal policies, contract requirements, and business procedures
• Liaise between Deal Desk, Contract Management, Offer Development partners, and the Field Sales Organization to facilitate agreement execution
• Manage contract, pricing, billing, and revenue-related requests supporting Spine sales execution and customer needs
• Investigate and resolve pricing, billing, invoicing, and revenue discrepancies across multiple business systems
• Partner with Sales, Customer Service, Account Management, Contract Management, and other cross-functional teams to resolve issues and improve operations
• Maintain data quality and support reporting activities for business decision-making and process visibility
• Identify process improvement opportunities and support initiatives that enhance operational efficiency and customer experience
• Support sales support platforms through system administration, user access management, and operational support
• Lead process optimization, automation, and technology-enabled sales operations initiatives
• Improve case-to-invoice enablement, billing, and sales support processes for accuracy, compliance, operational effectiveness, and customer experience

• A minimum of a bachelor's degree required
• Proficiency in Microsoft Office applications, including Excel, PowerPoint, and Outlook
• Strong written and verbal communication skills, with the ability to collaborate across all organizational levels
• Ability to work independently while partnering with cross-functional teams and external customers
• Experience working with data, performing basic analysis, and using Excel to support business decisions
• Strong organizational skills and ability to manage multiple priorities and meet established timelines
• Ability to analyze business processes and identify operational improvements and efficiencies
• Strong attention to detail and commitment to data accuracy and quality
• Customer-focused mindset with problem-solving and issue-resolution skills
• Working knowledge of the medical device industry, including customer contracting, pricing, and revenue-related processes
• Experience with cross-functional teams such as Contract Management, Offer Development, Sales, Customer Service, Finance, Supply Chain, or Marketing
• Experience with Salesforce or other CRM platforms
• Experience supporting billing, invoicing, contract administration, or sales support processes
• Prior experience in the Spine medical device business
• Experience in analytics, operations, customer support, or commercial support roles
• Experience identifying and implementing process enhancements
• Ability to adapt to changing business priorities and navigate ambiguity in a fast-paced environment

Demonstrates expertise in contract management, pricing, and billing processes within the medical device industry, while effectively collaborating with cross-functional teams to enhance operational efficiency and customer experience.

• Contract Management
• Pricing Analysis
• Salesforce CRM
• Data Analysis
• Process Improvement

• Contract Administration
• Billing Management
• Data Quality Management
• Microsoft Excel
• Operational Efficiency

• Strong Communication Skills
• Organizational Skills
• Problem-Solving Skills
• Attention to Detail
• Customer-Focused Mindset

• Medical Device Industry
• Revenue Management
• Cross-Functional Collaboration
• Customer Contracting
• Sales Support Processes

• Microsoft Office
• Salesforce