Director, Business Platform Ops Support

• Support the development and deployment of ongoing business user platform enablement and adoption for existing platform business users.
• Ensure existing ERP platform user community is engaged and made aware of platform status, capabilities being delivered, changes and enhancements
• Support the platform enhancement and continuous improvement intake process from the platform user community and connect inputs into the solution design governance process
• Partner closely with the operate state team and the global business adoption team to leverage approaches, channels and materials to ensure the business platform community is aware of and ready to adopt platform enhancements and capabilities.
• Support a business super user forum to engage the platform Super-User Network and serve as a conduit of information between the business platform users and the MT TranSCend core team.
• Support globally standardized approaches to the ongoing sustainment of persona-based training curriculums leveraging the training platforms mobilized to support the MT TranSCend deployment roadmap.
• Support a global persona-based security role design and maintenance process that is implemented and governed thru robust persona-based design controls and governance
• Help ensure smooth transitions between program deployment hypercare and operate state.

• Minimum of Bachelor’s degree required; advanced degree or MBA is highly desirable
• Requires a minimum of 3 years of progressive experience in leadership roles within Operations, Supply Chain, or large transformation programs
• Requires a minimum of 6 years of Supply Chain experience
• Preferred a minimum of 6 years of ERP platform support and/or transformation experience in a healthcare or health services industry
• Requires strong knowledge of Orthopedics Supply Chain including complexity of surgery kits
• Demonstrated hands-on project delivery required
• Excellent interpersonal and negotiating skills, with proven ability to influence/collaborate to get to desired result
• Strong customer focus (internal & external), including development and management of stakeholders
• Certification in areas of expertise (e.g., PMP, APICS, Lean/Six Sigma /Process Excellence, etc.) is helpful
• Ability to effectively support and participate in cross-functional decision-making bodies required
• Knowledge in deploying standardized work processes, tools, and templates required
• Experience managing to project timelines and milestones in complex business environments required
• Skilled at engaging and building relationships with business stakeholders required
• Strong business and digital acumen, including ERP expertise required
• Experience working in a complex, multi-ERP / system environment required
• Requires Travel: up to 25% domestic and international.

Demonstrates expertise in Supply Chain Management and ERP platform support, with a strong focus on Orthopedics Supply Chain and project delivery. Proven ability to engage stakeholders and facilitate cross-functional collaboration to drive platform adoption and enhancements.

• Supply Chain Management
• ERP Platform Support
• Project Delivery
• Stakeholder Engagement
• Orthopedics Supply Chain

• Supply Chain Experience
• ERP Expertise
• Project Management
• Standardized Work Processes
• Complex Business Environments

• Interpersonal Skills
• Negotiation Skills
• Customer Focus
• Collaboration Skills
• Relationship Building

• PMP
• APICS
• Lean Six Sigma
• Process Excellence

• Healthcare
• Health Services
• Transformation Programs
• Surgery Kits
• Cross-Functional Decision-Making