Senior Business Analyst

This position currently follows a hybrid work schedule, with three in-office days. Tuesday & Thursday are Company anchor days, & the third day will be worked out with your manager.

The Senior Business Analyst acts as a strategic liaison between IT & business stakeholders for Quincy Mutual Personal Lines. The role leads complex product, regulatory, system, data, process improvement, & AI-enabled transformation initiatives from discovery through implementation, adoption, & value realization. The Senior Business Analyst is expected to serve as a trusted advisor to business & IT leadership, shape priorities, resolve tradeoffs, translate business objectives into actionable requirements & specifications & ensure delivered solutions produce measurable business value.

• Serve as a trusted advisor to business stakeholders, IT, vendors, & leadership by understanding business objectives, identifying risks & tradeoffs, & recommending practical solutions that align with regional carrier strategy.
• Lead discovery, prioritization, & planning discussions for complex product, regulatory, operational, data, & system initiatives.
• Influence cross-functional decisions without direct authority by facilitating senior-level discussions, resolving competing priorities, & building consensus on scope, value, timing, & risk.
• Partner with leadership to define measurable success criteria, expected business outcomes, adoption needs, & post-implementation value measures for assigned initiatives.
• Mentor business analysts, production analysts, & business subject matter experts in best practices for the position, requirements quality, testing discipline, process improvement, data literacy, business value measurement, & responsible AI practices.
• Foster knowledge sharing & support the professional growth of team members through coaching, feedback, & collaborative problem solving.

• Lead complex initiatives from discovery through implementation, including definition of project scope, milestones, deliverables, dependencies, assumptions, risks, & success measures.
• Translate business needs into clear requirements, user stories, acceptance criteria, process flows, IT specifications, System Investigation Reports (SIRs), & implementation-ready documentation.
• Coordinate activities among business stakeholders, IT, vendors, Product Development, Underwriting, Operations, Claims, Marketing, & other cross-functional partners.
• Manage multiple simultaneous initiatives while maintaining priorities, timely follow-up, decision clarity, quality deliverables, & accountability for outcomes.
• Identify scope changes, resource constraints, implementation risks, & readiness gaps early & recommend appropriate actions.

• Analyze current-state & future-state workflows using techniques such as Lean, Six Sigma, value stream mapping, root cause analysis, gap analysis, & business process modeling.
• Develop & review detailed specifications & change requests through system analysis, business rule review, data validation, & testing strategy.
• Use advanced Excel, SQL, Access, Power BI, WINs Query, Sequel Viewpoint, or similar tools to make recommendations.
• Evaluate system defects, production issues, data quality concerns, rating logic, workflow impacts, compliance needs, & operational risks, & coordinate resolution with the appropriate partners.
• Deliver measurable business value through process improvement, automation, analytics, & system enhancements, including reduced manual effort, improved quality, faster cycle times, improved compliance, or lower operational risk.
• Identify & evaluate opportunities where AI, intelligent automation, analytics, & productivity tools can improve business processes, decision-making, operational efficiency, customer experience, & employee productivity across Personal Lines.
• Partner with business stakeholders & IT to define business problems, document requirements, assess feasibility, & recommend AI-enabled solutions that align with business objectives & strategic priorities.
• Support AI-enabled initiatives by developing business cases, documenting functional requirements, identifying data needs, defining acceptance criteria, & assisting with pilot planning, testing.
• Analyze AI-supported business processes & solution outputs to help ensure they meet business objectives while maintaining appropriate human oversight, accuracy, compliance, & operational controls.
• Collaborate with cross-functional teams to integrate AI capabilities into business workflows, ensuring solutions support established business processes, governance standards, & regulatory requirements.
• Define & monitor success measures to evaluate AI-enabled solutions, tracking improvements in productivity, quality, cycle time, operational efficiency, compliance, & overall business value.
• Continuously identify opportunities to improve business analysis, documentation, requirements…