Client Services Specialist

Client Services Specialist

Founded in 2006, IC‌s a fast-growing company that has continued to grow year after year since its inception nearly 20 years ago. We’ve been ranked as one of the 50 fastest-growing private companies in Massachusetts on multiple occasions in the past 10 years.

We are currently looking for smart, analytical, hardworking, self-starting and unselfish individuals to help us provide our cost reduction services to thousands of businesses throughout the United States.

Currently, our primary focus is to help businesses reduce their costs associated with their waste and recycling services, which is often one of the most overlooked line items in any budget.

Given that the waste and recycling industry is a $100+ billion industry, the need for our cost reduction solutions is endless.

As a Client Services Specialist, you would be responsible for supporting everyone on the Client Services/Account Management Team. This would include helping our team manage any and all aspects relating to new and existing Clients such as general administrative tasks, providing customer service, analytical work, data entry, negotiating with waste haulers, overseeing our waste hauler contracts database, and many other tasks.

There are no tasks that are too big or too small. As an important member of our team, you’d be asked to leave your ego at the door. As a small company everyone wears multiple hats so you would also assist with special projects from time to time if necessary.

You’d be trained on how to do all aspects of the job and you’d also be trained on how to use our proven cost reduction strategies to help our Clients save money on their waste removal costs.

THIS IS A FULL-TIME (40 HOURS PER WEEK) EMPLOYMENT OPPORTUNITY.

• Analyzing and breaking down new client data
• Putting new client data into spreadsheets for further analysis
• Verifying what clients have for services with their waste removal companies
• Gathering any necessary information from waste removal companies that we need to complete our cost analysis for clients
• Manage client contract expirations and send out contract cancellation notices to waste removal companies
• Provide general support and assistance to all members of the Client Services/Account Management Team
• Developing recommendations on how new clients can reduce their waste removal costs
• Working with waste removal companies to:
  • Make service adjustments
  • Negotiate pricing
  • Negotiate contract terms
• Presenting recommendations to new clients for their approval when necessary
• Implementing approved recommendations on clients’ behalf
• Setting up and assisting with client billing spreadsheets when necessary
• Possibly visiting client locations to perform site surveys when necessary (very rare)
• Handling client questions or concerns regarding waste removal service or billing issues
• Handling billing errors and/or rate increases on clients’ waste removal invoices
• Identifying additional cost savings opportunities for existing clients
• Responding to incoming emails and phone calls from clients and addressing:
  • Missed Pickups
  • Roll Off requests
  • Extra Pickup requests
  • Any Service related issues
  • Possibly helping to make service adjustments
  • Possibly setting up new locations
• Proactively follow up with clients to make sure any and all issues have been taken care of
• Proactively reach out to clients to see if there’s anything we can do to help them better manage their waste and recycling services
• Input client data and notes into our CRM
• General business tasks as needed
• Assist with special projects as needed

• Bachelor’s Degree preferred but NOT REQUIRED
• A minimum of 3 years of general business experience is preferred
• Any account management or client relations experience is a plus
• Previous Account Managers, Sales Support Assistants, Administrative Assistants, Customer Service Reps, Account Executives, Business Development Reps or Account Specialists are encouraged to apply
• Must be a very strong and fearless negotiator
• Must not be afraid of failing
• Mut have very strong phone and email skills
• Must be able to communicate clearly and effectively
• Must have exceptional writing skills and solid knowledge of business email…