Sensory Specialist

Introduction

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Ahold Delhaize USA associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Primary Purpose

This position is responsible for the ownership (development and leading) of the routine quality monitoring program for Private Brands. They will plan, execute and oversee a routine quality review testing strategy. Partners with Sensory Manager to assign and manage sensory team members to support. Leads the task force meetings; reviews product concern inputs and complaints and develops action plans;
Responsible for success of in-store blind sampling program for private brand products. Owns store communications, testing schedules, provides training and support to the sensory team in report generation and data analysis. Communicates results and develops action plans in conjunction with the sensory manager and business counterparts to drive product quality improvements. Responsible for ensuring all projects and quality improvements stay on track and within specified project timelines.

Our flexible/ hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations include Salisbury, NC, Quincy, MA, Carlisle, PA, and Scarborough, ME.

Applicants must be currently authorized to work in the United States on a full-time basis.

• Leads planning, executing and overseeing of quality review testing strategy (including internal testing, organization of ad hoc third party testing and customer research testing) for all private brand items in alignment with the sourcing event calendar, private brand priority strategies and risk assessment calendar
• Owns the relationship with third party testing agency including budget, communication, testing calendar, test result review
• Leads the weekly Product Excellence task force meeting to address trending quality concerns via complaints and developing action plans.
• Conducts a prioritized and sequenced review of all categories of private brand products.
• Leads the customer research testing program and supplier outreach on reformulation efforts.
• Incorporates new technologies such as Trace One for enhanced product tracking and analysis.
• Compiles & communicates the master data report to be cascaded to category management teams and communications with third party execution team and sensory software company.
• Communicates results and developing action plans in conjunction with the Sensory Manager and business counterparts to drive product quality improvements.
• Responsible for ensuring all quality improvement projects stay on track within specified project timelines.
• Monitors supplier transitions for Private Brand items to help mitigate potential issues in customer perception of changes in quality.
• Product Quality Monitoring:
  Manages the review of internal data points and creates action plans for product quality improvements. Partners with cross-functional team members collaboratively (consumer affairs, category development, sourcing, sensory). Collaborates with Private brand…