Senior Manager, Partner Success

At Clarus, we are harnessing intelligence to propel pet health towards a brighter, smarter, more connected future. A future where information flows freely across caregivers & care environments, insights are more instant and actionable, and financial decisions are empowered. For us, that future starts by fundamentally changing how pet insurance operates. We’re engineering systems that decomplexify coverage and facilitate reimbursement, so more pets can get the care they deserve.

Our team of pet industry veterans and passionate pet people come from across the tech and health continuums. Together, we’re openly challenging industry convention in service of creating totally new possibilities. Which is why our culture is built on the values of curiosity, entrepreneurship, humility and fierce collaboration.

Clarus is seeking a Sr. Manager – Customer Success where you'll own the success, performance, and evolution of a strategic partner success function and portfolio, with accountability for partner adoption, retention, growth outcomes, team capability and scalable partner success strategies and operating practices. This role may be remote or hybrid. Hybrid candidates may be based near Clarus on-site locations in New York, Chicago, or Boston.

Some travel may be required for team meetings, customer visits, partner meetings, and industry events.

Remote – USA (Hybrid candidates may be based near Clarus on-site locations in New York, Chicago, or Boston). Some travel may be required for team meetings, customer visits, partner meetings, and industry events.

• Lead strategic partner engagements across a portfolio of high-value or technically complex partners, translating business goals into success plans with clear milestones, adoption measures, revenue growth outcomes, and scalable best practices.
• Serve as a trusted advisor on Clarus technology use cases, integrations, analytics implementations, and data-driven workflows; independently diagnose partner needs and guide partners toward scalable solutions.
• Own ongoing portfolio health management, using engagement signals, CRM insights, partner feedback, and performance data to identify risk, prioritize interventions, drive retention and expansion opportunities, and inform scalable improvements to partner success programs.
• Drive cross-functional alignment with Product, Engineering, Marketing, and Sales by synthesizing partner insights and influencing strategic priorities, roadmap decisions, and go-to market effectiveness.
• Establish and continuously evolve the partner success operating model, including playbooks, enablement assets, operating rhythms, success metrics, and best practices that raise the capability of partners and internal teams beyond individual account execution.
• Lead, coach, and develop Partner Success team members, establishing performance expectations, building team capability, and driving organizational effectiveness.
• Establish team goals, operating metrics, and performance standards, using data-driven insights to guide resource allocation, prioritize investments, and improve partner success outcomes.
• Own partner enablement, adoption, and loyalty strategy across the partner success portfolio, ensuring effective execution through the Partner Success team.
• Establish portfolio health management frameworks, prioritize team interventions based on risk and opportunity, and ensure execution of action plans with measurable success criteria.
• Build success plans, executive-ready Q  materials, and partner growth narratives in close collaboration with Marketing and Sales.
• Use AI tools, CRM insights, and partner data to analyze trends, synthesize feedback, and produce scalable enablement content.
• Communicate…