Chief Operating Officer – Technology Risk, Governance, Transformation & Client Office, MD

Chief Operating Officer

The Chief Operating Officer serves as the strategic advisor, execution partner and Office of the CIO operating lead for Technology Risk, Governance, Transformation & Client Office. The role is accountable for translating CIO strategy into a disciplined operating model, integrated governance framework and measurable execution outcomes across strategic transformation, risk and controls, regulatory readiness, client engagement, workforce strategy, financial management, executive communications and employee engagement.

The COO acts as the strategic integrator across the leadership team, ensuring effective information flow, executive decision support, operating rhythm, governance discipline and cross-functional alignment. The role provides the CIO and senior leadership with clear visibility of priorities, risks, dependencies, resourcing, decisions and outcomes, ensuring the organization operates with clarity, pace, accountability and measurable business impact.

• Own the operating rhythm for the CIO office, including leadership meetings, executive governance forums, business reviews, decision logs, action tracking and follow-up discipline.
• Act as the central coordination point across the leadership team, ensuring priorities, risks, dependencies, decisions and escalations are surfaced clearly and actioned effectively.
• Manage CIO-level information flow across global, regional, business, risk, finance, HR, communications, control and client-facing stakeholders.
• Provide strategic decision support to the CIO, synthesizing complex information, data, risks and enterprise priorities into clear executive recommendations.
• Lead preparation for senior leadership, Board, regulatory, employee and stakeholder engagements, ensuring consistent messaging and clear linkage to business outcomes.
• Oversee governance and administrative effectiveness of the CIO office.

• Define and evolve the target operating model for Technology Risk, Governance, Transformation and Client functions.
• Lead strategic planning and execution of the annual operating plan.
• Drive organizational design, role clarity and accountability frameworks across global and regional teams.
• Ensure the operating model supports enterprise priorities, legal entity obligations, regional requirements and long-term organisational sustainability.

• Define and execute global workforce strategies aligned to future skills, location strategy, leadership density and business growth objectives.
• Lead talent reviews, succession planning, leadership development, performance management and organizational effectiveness initiatives across the organization.
• Drive adoption of AI-native and skills-first workforce models.
• Oversee hiring, onboarding and development of senior leaders and critical talent.
• Ensure talent investments directly support strategic priorities, transformation objectives and long term workforce sustainability.

• Own divisional financial, workforce, headcount and resource governance, ensuring investment decisions align to strategic priorities, regulatory commitments and approved financial targets.
• Lead budget planning, expense management, productivity tracking, hiring prioritization and capacity alignment across the organization.
• Maintain transparency over open positions, hiring approvals, in sourcing plans, role prioritization and workforce investment decisions.
• Oversee vendor, contractor and managed resource optimization in partnership with Finance, Procurement, HR and business management teams.
• Ensure resources are allocated to the highest-value business, regulatory, risk and transformation outcomes.
• Lead executive reporting, business reviews, performance management and analytical insight generation for the CIO and senior leadership team.
• Drive management discipline across risks, issues and opportunities to financial, workforce and productivity target.

• Lead the employee engagement, communications and talent action agenda for the organization, ensuring employees understand priorities, feel connected to the strategy and have clear development pathways.
• Translate employee listening insights, survey feedback and organizational health indicators into measurable action plans that improve engagement, inclusion, retention and organizational effectiveness.
• Own leadership…