Customer Service Representative

We are seeking a friendly, professional, and customer-focused Customer Service Representative to join our team. In this role, you will serve as the primary point of contact for customers, providing exceptional support, resolving inquiries, and ensuring a positive customer experience. If you enjoy helping people, solving problems, and working in a fast-paced environment, we’d love to hear from you.

Pay: $18-$21 per hour |

Location:

Quincy, MA | Work Arrangement:
Hybrid | Job Type: Full-Time

• Enjoy comprehensive benefits and a supportive team environment
• Contribute to a positive customer experience and help resolve inquiries efficiently
• Gain opportunities for professional growth and career advancement
• Be part of a reputable organization committed to employee development and satisfaction

• Respond to customer inquiries via phone, email, chat, or other channels
• Provide accurate information about products, services, policies, and procedures
• Resolve customer concerns and complaints professionally and promptly
• Document interactions and maintain accurate records
• Process orders, returns, exchanges, and account updates
• Escalate complex issues when necessary
• Follow up with customers to ensure satisfactory resolution
• Collaborate with team members to improve overall customer experience

• High school diploma or equivalent

• Minimum of 1 year of customer service experience
• Strong verbal and written communication skills
• Excellent problem-solving and conflict-resolution abilities
• Basic proficiency with computers and learning new software systems
• Ability to multitask and manage time effectively
• Professional, positive, and customer-focused attitude

• Prior experience in call centers, retail, or administrative roles
• Familiarity with CRM or customer support software
• Bilingual skills