Pharmacy Customer Service Representative – of paid training

The Call Center Representative assists healthcare providers including doctors, hospitals, and pharmacies. The role starts with processing inbound faxes to verify prescription information and progresses to handling provider inquiries via phone in a call center environment.

• 4 weeks paid training program
• Mostly Remote (4 week training is on-site in Hingham, MA)
• Pay of $18.75/hr
• Cool and exciting work environment
• Great opportunity to learn

• Since 1929, our client has led the healthcare industry by rising to the challenges that change brings, enabling discoveries, and continuing to evolve.
• As a trusted source of high-quality care and service, their goal is to identify and recognize the hospitals, outpatient facilities, and doctors that provide exceptional patient care and, in some cases, affordability.
• They are searching for aPharmacy Customer Service Representative to perform data entry, phone work, and systems research related to provider directory accuracy.

• Update data for directory information such as primary addresses, secondary addresses, phone numbers, and specialty in the company’s systems
• Reaching out to providers regarding their directory information, using appropriate phone etiquette and language
• Performing analysis within some of the company’s systems to ensure that provider records are correctly updated and up-to-date, and that provider information will be correctly displayed to our members
• Processing three (3) pieces of provider information an hour and up to twenty (20) pieces per day

• Experience of at least 6 months in a call center or professional customer service environment
• Friendly phone etiquette and good verbal communication skills
• Previous experience using Microsoft Office Suite such as Excel and Outlook
• Ability to get to Hingham, MA for the 4 week on-site training
• Very flexible and reliable in all situations