Claims Service Specialist - Hybrid

Other Perks Include

• Company nurse, nutritional counseling, and mental health resources
• Tuition assistance programs
• Opportunities to get involved:
  Arbella Activities Committee, Diversity and Inclusion Council, and more
• A company committed to community: volunteer opportunities, employee‑led community efforts, and the Arbella Insurance Foundation
• Robust training, mentorship, and professional/personal development programs
• Colleagues who genuinely care about each other

• Timely completion of all case activities, maximizing customer service and minimizing net loss payout.
• Contact all insureds, claimants and witnesses that may have information relating to the loss, either in person, by telephone or in writing.
• Input and retrieve information using the automated claims system, request checks, form letters and other correspondence through the automated claim system.
• Evaluate case facts determining coverage, liability and reserves, and report on settlement; maintain a reminder system.
• With guidance, negotiate settlements with individuals, attorneys, and other insurance carriers within the granted settlement authority level.
• Keep management informed of activities and problems within assigned area of responsibility.
• Pursue subrogation and may arrange for salvage to obtain the maximum recovery.
• Provide information to all interested parties, including the local agents, by answering routine questions regarding the status of the claim.
• Maintain claim files and document claim file activities in accordance with established procedures.
• Successfully complete all required in‑house training.
• Perform other related duties as required or requested.
• Manage and track all claims referred to subrogation counsel.
• Daily navigation and management of E-Subro Hub.
• Prepare well written contentions for arbitration filings when liability and damages are in dispute.

• A true commitment to customer service excellence through positive, effective and diplomatic oral and written communication skills.
• Highly effective time management skills.
• Strong attention to detail, accuracy, fairness and impeccable organization.
• A passion for helping others.
• Some customer service work experience preferred.

Salary range: approximately $49,010 ($26.00 an hour) – $51,008 ($27.09 an hour) based on a variety of factors including, but not limited to, relevant skills and experience.

Please note:

The advertised pay range is not a guarantee or promise of a specific wage.