Reservationist

Transdev in Quincy, MA is hiring an in-person Reservationist to intercept customer calls and schedule transportation. We are seeking friendly, customer-service oriented people who are dedicated to safety.

• Competitive compensation: $20.00–$21.00 per hour
• Vacation: minimum two weeks
• Paid sick days: 5 days
• Paid holidays: 12 days (8 standard, 4 floating)
• Other benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability

• Answer phone calls, obtain all required customer information and desired pick-up and drop-off times and locations.
• Follow the established script to ensure proper trip bookings.
• Check eligibility status of customer and trip(s) being requested.
• Verify that trips are within the service area using available tools.
• Respond to trip confirmation requests and requests to cancel or reschedule trips for next‑day service.
• Respond to “Where’s my Ride” inquiries if assigned to Reservations.
• Transfer same-day requests to cancel or reschedule trips and trip status calls to Dispatch as required.
• Work with dispatchers and schedulers to resolve any issues, including recording of denials.
• Other duties as required.

• High school diploma or equivalent, such as GED (required).
• 2 years reservationist or customer service experience preferred.
• Computer literate.
• Excellent communication and listening skills.
• Must be able to work shifts or flexible work schedules as needed.
• Subject to DOT drug testing and physical examination if applicable; DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs for any reason.

• Work flexible schedules as needed.
• Majority of work is indoors, in air‑conditioned or well‑ventilated facilities.
• Work in an office or cubicle with a telephone and computer.
• Long periods of sitting, typing, or looking at a computer screen.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applications will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

Transdev maintains a drug‑free workplace. Applicants must be eligible to work in the United States without requiring sponsorship now or in the future and successfully pass a pre‑employment drug screen.