Customer Service Representative

Customer Service Representative

U-Haul is seeking a friendly and motivated individual to serve as the face of our customer service team, ensuring customers receive assistance and support throughout their journey.

• Assist customers inside and outside U-Haul centers with products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot, checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and process equipment returns.
• Install hitches and trailer wiring.
• Fill propane tanks and operate forklift equipment (certification offered upon employment).
• Perform other duties as assigned.
• Participate in ongoing continuous U-Haul education through U-Haul University.

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.

The work involves moderate risks or discomforts that require special safety precautions, such as working around moving parts or machines, fumes or irritant chemicals. Protective clothing or gear such as masks, goggles, gloves, or shields may be required.

The work requires some physical exertion, including long periods of remaining stationary, moving around indoors and outdoors, reaching objects at varying heights, and moving equipment weighing a minimum of 50 lbs., either assisted or unassisted.

• Career stability and opportunities for advancement.
• Mindset App reimbursement.
• Gym reimbursement program.
• Health insurance and prescription plans (if eligible).
• Paid holidays, vacation, and sick days (if eligible).
• Life insurance.
• Met Life Legal program.
• Met Life auto and home insurance.
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more.
• 401(k) savings plan.
• Employee Stock Ownership Plan (ESOP).
• 24-hour physician available for kids.
• Dental & Vision plans.
• Business travel insurance.
• You Matter EAP.
• Life Lock Identity Theft Protection.
• Critical Illness/Group Accident Insurance.
• Dave Ramsey’s Smart Dollar Program.

$15–$17 per hour.

438 Quincy Ave, Quincy, Massachusetts 02169

U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on request for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need-to-know basis.