Personal Lines Operations Associate

• Demonstrate stellar customer service to both internal and external customers
• Collaborate positively and effectively with team, department and business partners such as Underwriting, Product, Billing and Customer Service
• Apprise Team Manager of assigned workload, issues, and escalated situations.
• Ability to recognize and recognize and elevate problems to Team Manager or to problem resolution expert
• Communicate with various internal departments to complete daily work, as required
• Contact agents to obtain correct or missing information on insurance applications and answer agent questions within limits of authority
• Able to shift priorities as needed
• Demonstrate functional and technical skills required to complete assigned tasks which include processing new business and renewal policies as well as endorsements
• Pursue work independently under general supervision
• Manage assigned work efficiently to ensure timely completion

• General working knowledge of MS Office
• Flexible and adaptable when faced with change
• Ability to multi-task
• Strong organizational skills and attention to detail
• Quick learner, able to navigate multiple systems and products
• Works well individually as well as a team
• Sound customer service, communication and collaboration skills.
• Able to work in a fast paced environment with a strong attention to detail.

Demonstrates strong customer service and communication skills while effectively collaborating with internal departments and managing workloads. Proficient in processing insurance applications and maintaining attention to detail in a fast-paced environment.

• Customer Service
• Collaboration
• Organizational Skills
• MS Office
• Problem Resolution

• Processing New Business
• Renewal Policies
• Endorsements
• Multi-Tasking
• Attention to Detail

• Adaptability
• Quick Learner
• Communication
• Teamwork
• Independence

• Insurance Applications
• Workload Management
• Escalation
• Fast-Paced Environment
• Internal Departments