Customer Service Representative II - International Registration Plan

An Official website of the Commonwealth of Massachusetts

Job Description
- Customer Service Representative II
- International Registration Plan (260005LQ)

Job Description

Customer Service Representative II
- International Registration Plan - ( 260005LQ )

Description

• Cashiering and end of day closing for all staff members, cross training to help IRP dept. Assisting the supervisor and manager with telephone, in person or email and letter correspondences from the public.
• Assist the public in all IRP matters including applying for IRP Registrations, Registration and Title transactions (RTA), Carriers with USDOT status and IRP Trip Permits.
• Respond to inquiries via IRP email, phone calls, resolve complaints or elevate appropriately to management.
• Assist in various internal and external depts. requiring travelling to such; as Service Centers, Mail In Reg, Titles, CAB, Section V, Special Plates, IPM, FID, ELT, Moped, EVR, NMVHTIS with transactions and services.
• Knowledge on Atlas system and explaining IRP policies, procedures, and fees. Subject Matter Expert on ATLAS related topics.
• Monitor the IRP E-services daily report and assist service centers and business partners.

Please be advised that the starting salary is $60,725.47 which is non-negotiable. Once employed, there is an opportunity for anniversary increases.

• Knowledge of the standard procedures and methods followed in handling and recording cash.
• Knowledge of basic arithmetic including addition, subtraction, multiplication, and division.
• Ability to understand, explain and apply the laws, policies and procedures governing assigned unit activities.
• Ability to work accurately with names, numbers, codes and/or symbols.
• Ability to perform arithmetical computations with speed and accuracy.
• Ability to gather information by examining records and documents.
• Ability to assemble items of information according to established procedures.
• Ability to maintain accurate records.
• Ability to read, write and comprehend the English language.
• Ability to follow oral and written instructions.
• Ability to communicate effectively in oral expression.
• Ability to establish and maintain harmonious working relationships with others.
• Ability to establish rapport with others;
  Ability to deal tactfully with others.
• Ability to exercise discretion in handling confidential information.
• Ability to exercise sound judgment;
  Ability to type.
• Ability to travel and work fully in an office setting.
• Upon a conditional offer of employment, applicants must agree to and successfully satisfy: (i) a comprehensive name-based and fingerprint-based background check of his/her state and federal criminal history records information from all U.S. states, the District of Columbia and certain U.S. Territories and from some foreign nations; (ii) an employment reference check, and (iii) a satisfactory review of his/her driving records to be eligible for this position.

The 4,000+ employees of Massachusetts Department of Transportation (MassDOT) take great pride in connecting the Commonwealth’s residents and communities. MassDOT is responsible for developing, implementing, and coordinating transportation policies and projects for the Commonwealth of Massachusetts and to efficiently plan, design, construct, and maintain a safe statewide transportation system which effectively meets the transportation needs of the Commonwealth. Information about MassDOT’s culture and career opportunities can be found atmass.gov/massdot-careers

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MassDOT’s divisions include Highway, Registry of Motor Vehicles, Aeronautics, and Rail & Transit. Headquarters (Planning & Enterprise Services) provides business and administrative support and policy leadership for each of the four (4) divisions.

This requisition will remain open until filled; however, first consideration will be given to those applicants that apply within the first 14 days.

Current MassDOT employees should use their internal Mass Careers account to apply.

Applicant must have at least (A) two years of full-time or equivalent part-time, experience in a position, the major duties of which…